Care Coordinator

**About Us**

At the Blandford Group Practice we are passionate about making a difference to our patients health and wellbeing. We pride ourselves on being a friendly and welcoming team. We deliver NHS services from three surgeries across Blandford and employ a variety of non-clinical staff and health professionals such as GP's, Nurses, Physios, Mental Health Practitioner, Pharmacists and Paramedics. We are part of the NHS Pension Scheme.

**What can we offer?**
- 5 weeks pro rated annual leave plus Bank Holidays
- Enrolment into the NHS Pension
- Annual pay review
- Enhanced sick leave once passed probation
- Eyecare Vouchers
- Free parking at all sites
- Thorough training and induction plan

**Role Description**

We are looking to recruit a **Care Coordinator** to work as part of our Primary Care Network Team. Care Coordinators **play an important role within a PCN to provide coordination and navigation of care and support across health and care services, **providing a more joined-up and coordinated care journey for patients. As Care Coordinator you will:

- Help people to manage their health and wellbeing needs, answering their queries, signposting and supporting them to access a variety of services that will help them.
- Support our Practice clinicians with a range of patient focused administrative tasks that helps deliver high quality patient care and frees up clinician time.
- Help people to manage their needs through answering queries, making and managing appointments, and ensuring that people have good quality written or verbal information to help them make personalised choices about their care.

**Key Responsibilities/Tasks**
- Provide administrative support to the Long Term Condition Team, being the named liaison for Long Term Condition patients to go to with questions and requests for information and prompting/encouraging patients to attend appointments.
- Carry out administrative tasks to support the Enhanced Health in Care Home agenda such as: keeping regular contact with care homes, supporting the creation of care plans, booking patients in for reviews and organising multi-disciplinary team meetings.
- Play a key role in the monitoring of Practice performance with regard to its contracts for example by; running database reports for clinicians and managers or contacting patients who need to attend the surgery for a review or clinical appointment.
- Support referred patients for upcoming appointments and conversations about their health and care, facilitating shared decision-making and choice in their care with the aim to reduce appointments with our clinical team.
- Empowering and enabling patients to self-manage their own care and support as much as they can (supported self-management).
- Help people transition seamlessly between services and support them to navigate through the health and care system.
- Refer patients onwards to support such as The National Diabetes Prevention Programme, social prescribing link workers and health and wellbeing coaches where required.
- Provide administrative support to our Cancer Lead to increase uptake in Cervical, Breast and Bowel screening.
- Identify when action or additional support is needed, alerting a named clinical contact in addition to relevant professionals, and highlighting any safety concerns.
- Work innovatively with other internal and external partners to support patient’s self-care and self-help.
- Maintain records of referrals and interventions to enable monitoring and evaluation of the service
- Adhere to organisational policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety.
- Work flexibly to support people on a 1-1 basis, making home visits where required building trust with patients and working in a supportive, caring and non-judgemental way.

**CARE COORDINATOR PERSON SPECIFICATION **(all essential unless otherwise detailed)

Personal Qualities & Attributes
- Ability to actively listen, empathise with people and provide personalised support in a non-judgemental way
- Ability to provide a culturally sensitive service supporting people from all backgrounds and communities, respecting lifestyles and diversity
- Commitment to reducing health inequalities and proactively working to reach people from diverse communities
- Ability to support people in a way that inspires trust and confidence, motivating others to reach their potential
- Ability to communicate effectively, both verbally and in writing, with people, their families, carers, community groups, partner agencies and stakeholders
- Ability to identify risk and assess / manage risk when working with individuals
- Have a strong awareness and understanding of when it is appropriate or necessary to refer people back to other health professionals/agencies, when what the person needs is beyond the scope of the care coordinator role - e.g. when there is a mental health need requiring a qualified practitioner
- Ability t