Sales Administrator

Job description

Chelsom is a dynamic and market leading designer, manufacturer, and supplier of decorative lighting to the global hospitality sector. We have been based in Blackpool for almost 75 years and Chelsom’s reputation stands firm as one of the longest standing and well-established vendors in this specialist field. By having proven relationships for many years with major hotel groups, cruise ship operators, interior designers, architects, shipyards, contractors, and hospitality procurement groups, Chelsom has secured large scale projects with the biggest names in the industry from all around the world. Amongst our clients are Hilton, Disney Cruise Lines, Four Seasons, Mandarin Oriental, Center Parcs and Virgin Voyages.

We are very proud to have won two Queen’s Awards for Enterprise in the International Trade category in both 2017 and 2020. As the UK’s highest official awards for British businesses, they come in recognition of our ever-increasing overseas sales presence. We have sales teams in Europe, USA, Asia, Russia, and The Middle East who service interior designers, hotel groups, cruise operators, shipyards, and other organisations around the world. Our global portfolio spans a multitude of countries with completed projects in Sydney, Hong Kong, Zurich, Chicago, and Moscow to name a few.

**Purpose**:
To provide exceptional customer service by ensuring that all customers receive a timely response to all enquiries, in a professional manner and in keeping with Chelsom’s corporate image. To direct these enquiries to the right source and where appropriate, actually dealing with these enquiries. To provide sales, administrative support to the internal and external Sales Team, in particular the Head of Customer Services.

**Duties & Tasks**:

- Answer the telephone in a professional manner, ensuring that any information provided on prices, product availability, despatch dates, telephone numbers, names etc. are accurate.
- Keep an accurate record of these messages should we need to refer to them. Distribute messages and support the Sales / Project Coordinator to understand these.
- Liaise with departments and colleagues at all levels throughout the company to obtain the information required to assist / answer enquiries.
- Follow up quotations submitted to support customers and maximise chances of securing orders.
- Prepare and process sales orders.
- Support the Sales and Project Coordinators in raising invoices and other administrative tasks.
- Completing pre-qualification questionnaires and other similar customer documentation
- Management of the enquiry mailbox on a daily basis.
- Arrange collections of product or samples and support in arranging the return of defective products from customers.
- Provide general administrative support as necessary to assist the Commercial Director, Head of Customer Services, and other Sales Team members.
- Any other reasonable tasks as required to meet the Company’s needs.

**Essential Requirements**
- GCSE Maths and English Language at Grade C or above
- An excellent working knowledge of Microsoft Office products e.g., Word, Excel, and PowerPoint.
- Processing of sales orders.
- Preparation and follow-up of quotations.
- Customer aftercare
- Highly Organised
- Ability to work to tight deadlines
- Effective communication skills written and verbal

**Desirable**
- Project Management
- Experience of Integrated business software systems for manufacturing
- Export and Export Documentation
- Experience of contract market and/or manufacturing environment

**The company reserves the right to vary and or amend the duties and responsibilities of the post holder at any time according to the needs of the Company’s business**

**Benefits**
- 25 Days holiday plus all bank holidays - increases to 30 days holiday plus bank holidays with service
- Company Pension Scheme
- Life Assurance Scheme
- Staff Discount on Products
- Health and Well Being Scheme
- Annual Bonus Scheme
- Annual Salary Review
- Cycle to Work scheme
- Technical & Electronic Scheme
- Full training plan will be provided

**Job Types**: Full-time, Permanent

**Salary**: From £19,000.00 per year

Schedule:

- Monday to Friday
COVID-19 considerations:
We operate a COVID secure workplace. A full copy of our COVID risk assessment is available upon request

**Experience**:

- Sales administration: 1 year (preferred)
- administration: 1 year (preferred)