3010 - Admin Officer

**General Information**:

- Salary
- £34,140 - £37,105
- Working Pattern
- Full Time, Part Time, Part Time/Job Share, Flexible Working
- Vacancy Approach
- External
- Location
- Ashford (Kent), Canterbury, Maidstone
- Region
- South East
- Closing Date
- 26-Feb-2025
- Post Type
- Permanent
- Civil Service Grade
- HEO
- Number of jobs available
- 1
- Job ID
- 3017

**Descriptions & requirements**:

- Job description

**Proud to serve. Proud to keep justice going.**

Our Delivery Managers play a critical role helping deliver justice. if you’re customer focussed, intent on delivering excellent service, enthusiastic about leading and motivating a team, then this role gives you the opportunity to play a pivotal role in **Canterbury Combined Court, Maidstone Combined Court, and Ashford Tribunals**_._**

**About us**

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our service users and colleagues within HMCTS, w people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice.

**About your role**

**Canterbury Combined Court, Maidstone Combined Court, and Ashford Tribunals**sit within HMCTS’ SE region in the Kent Cluster, led by our Cluster Manager, supported by the Operations Manager and Court Delivery Managers.

You’re responsible for the smooth running of **Canterbury Combined Court, Maidstone Combined Court, and Ashford Tribunals**_, _**leading your team and supporting your Cluster Manager and Cluster Operations Manager to meet operational needs, deliver cluster performance objectives and provide a consistent and customer-focused service.

You’re able to maintain positive and effective working relationships with the judiciary, supporting agencies, voluntary and user groups and strive for continuous improvement to improve operational efficiency, working with agencies to improve service levels. You’re familiar with work environments that are process and compliance driven and able to constructively manage complaints and complete corrective actions within set timescales. You understand the importance of Health and Safety, IT/Workstation compliance and identifying and escalating any Court facilities issues to HMCTS Estates teams.

**About you**

Are you a hands-on problem solver with the ability to engage with people at all levels and to deliver excellent service through effectively leading a team? Are you able to reflect on an issue and take a collaborative and diplomatic approach to your work? If you do, this varied and challenging role is for you. A confident communicator, you will use your skills and abilities to effectively work and engage with all court users, lead the team and set local priorities and objectives aligned to national/regional strategies and plans.

Driven by your enthusiasm to provide excellent customer service through your team, you know that employee engagement, morale and motivation is key to delivering a highly effective performance. You’re able to give direction and support to managers to develop their team plans to form part of the overall business plan for the cluster, making sure that targets are met, and the team is resourced and trained effectively to meet your allocated budget, identifying and implementing solutions to local problems.

**Further details**:
These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public.
- Additional Information

**Working Arrangements & Further Information**

For current MoJ employees, your base location will need to be changed to the nearest viable office (to your home postcode), either at a HQ building, JCC or JSO within the National Office Network and moved its location’s respective pay scale (any legacy arrangements/locations will need to be amended).

**Flexible working hours**

**Benefits**

The MoJ offers a range of benefits:
**Annual Leave**

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

T is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.

**Pension**

The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.

**Training**

The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.

**Networks**

The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. T are currently networks for employees of minority ethnic orig