Support Worker

JOB TITLE: Tenant Support Worker / Housing Concierge

**About Us**

Established in 1999 we are a registered charity based in Hexham Northumberland providing supported short-term accommodation for homeless adults.We not only provide accommodation but also support to help residents address those support needs that led, or contributed to, homelessness. By providing or facilitating activities and training programmes we help people begin the steps needed to re-build their life. We recognise that to have a home is not just about having a roof over one’s head but is a place to feel safe and secure with a sense of stability and ‘belonging’. By providing a high standard of accommodation and individual support to each person, we aim to begin the process of building that self-esteem and providing a feeling of security from the moment an individual enters our service.

**The Role**

The challenges are many for the people we support, from tackling addiction to learning basic living skills; from finding employment to getting a home of their own. As a Tenant Support Worker, your role is key in helping an individual achieve their goals.

The accommodation service is staffed 24 hours a day, 7 days a week, so you will also provide an on-site presence during evening, night and early morning hours. This is to ensure the safety and security of the building and occupants.

Key Result Areas
- To deliver either high quality housing and housing support services or tenancy support services as per the client group needs.
- To actively seek to empower service users to gain and maintain control over all aspects of their lives.
- To act as a link worker for a specified number of service users. Implement and review support plans facilitating service users to lead the process. Where appropriate, work with service user advocates and/or representatives from other agencies to co-ordinate an integrated support package.
- Recognise the service user’s strengths, abilities and skills and seek to encourage their development and use.
- Assist the service user to access activities and facilities within the community where that meets the goals jointly identified in the support plans.
- Facilitate service user access to advocacy services and where agreed, act as an advocate on their behalf in relation to issues identified in the support plan.
- To work closely with external agencies involved in individual support packages.

**Benefits of Working With Us**

As a member of a small and dedicated team you will have the opportunity to make a real and positive difference to service delivery and the lives of homeless and vulnerable adults

We offer 28 days annual holiday (including Bank Holidays) pro rata

Sleep-in and On-Call enhancement included in holiday payment

Extra Birthday holiday

We have a contributory pension scheme

You’ll have access to an award winning 24/7 Confidential Support and Advise Line through our Employee Assistance Programme

Free DBS check

**Experience Required**

We value professionalism, commitment to providing the highest standards of support, teamwork, compassion, flexibility, creativity and the ability to have fun and get involved.

You will need to have basic IT skills to update information and complete tasks whilst in service.

As our services are offered all day, every day of the year so the ability to work weekends, Bank Holidays and nights is essential.

At lease twelve months relevant experience in a similar role is essential, transferable skills are also valued.

Full driving license and access to car is desirable but not essential.

**Salary range 16, 24 and 35 hours per week**: £17284 to £28054 p.a. inclusive of Sleep-In and On-Call payments

We pay the Real Living Wage hourly rate and all salary and extra duty rates are reviewed annually.

**Want to Know More?**

You can also call us on 01434 600051 to find out more.

We are an equal opportunities employer and will consider all qualified applicants equally.

**Job Types**: Part-time, Permanent

**Salary**: £17,284.00-£28,054.00 per year

Expected hours: 16 - 24 per week

**Benefits**:

- Additional leave
- Casual dress
- Company pension
- Health & wellbeing programme
- On-site parking

Schedule:

- 10 hour shift
- 12 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Overtime
- Weekend availability

**Experience**:

- Housing support: 1 year (required)

Work Location: In person

Reference ID: INDTSW0823