Hospital Discharge Service Support Worker

**Reports to**:Healthcare Department Manager

**Base**: Crumlin office and community working

**Hourly rate**: SCP11 (£10.00 per hour)

**Hours**: 16 Hours per week, working 1 weekend in 4

The purpose of this role is to provide high quality support to older people recently discharged from hospital. You will have a clear understanding of the needs of older people and will actively promote their wellbeing during their resettlement at home and as they can regain their confidence to once again manage their daily activities.

Support will be person centred and will focus on preventing readmission to hospital. You will actively promote the wellbeing of older people and will provide practical and emotional support to allow them to remain living independently. You will also provide advice and guidance and signpost to other relevant services as required to facilitate the needs of older people.

You will manage your work time and case load effectively, have a passion for supporting older people and be flexible in order to meet service needs. The ability to drive and have access to of your own vehicle for work purposes is essential to your role. You will also undergo an enhanced DBS check.

**Main duties and responsibilities**
- To provide quality support to older recently discharged from hospital, working together to achieve desired outcomes to promote independence
- To assess the needs of a client and draw up a wellbeing support plan, reflecting their personal requirements and the service provision
- To visit or contact according to the client’s changing needs and provide emotional and practical support during the rehabilitation process
- To provide support which allows the client to regain their confidence and skills to manage their daily activities, this includes but not limited to: - Practical support such as; shopping, light meal prep, light domestic, arranging appointments etc. -- Emotional support such as; providing telephone monitoring calls, confidence building i.e., encouraging the client completes daily tasks whilst you’re in attendance to oversee or going to the shop with them etc. - Information and advice such as; signposting and making appropriate referrals to external provides for additional support etc.
- To observe and react to the clients changing circumstance and report any concerns/changes to the Healthcare Department Manager
- To act in a non-judgmental way
- To log clear and concise case notes on IT systems (Charity Log) ensuring these are up to date
- To maintain and compile detailed records to ensure accurate statistics can be created as required by the funders and Healthcare Department Manager
- To maintain confidentiality and understand data protection - GDPR regulations
- To provide quality support to clients in the community, from an office, via telephone, Teams, Zoom or WhatsApp as directed by the client
- To ensure that safeguarding of clients is a key priority and take any necessary internal and external procedures and action
- To form an active part of the Healthcare Team and attend team meetings, individual meetings, external meetings, supervisions and annual appraisals
- To actively promote the service, attending Hospital Hubs, Huddle meeting and networking events as required
- To maintain accurate working week schedules via Outlook to claim expenses, and book holidays online (iTrent)
- To perform additional routine administrative tasks as directed by the Healthcare Department Manager
- To carry out any additional duties as required by the Healthcare Department Manager
- To be prepared to undertake regular training as required
- To be willing to travel and work flexibly throughout the charities operational area across Gwent
- To be prepared to work from any of our operational bases as required

**Person Specifications.**

**Education and Training**
- Experience in a similar role or a qualification in a relevant discipline or a willingness to undertake such a qualification
- A well-developed knowledge of IT either by qualification or experience in using databases, Outlook and Microsoft Office
- Admin/organisational skills and experience
- Driving license and access to a vehicle for work purposes

**Skills and Aptitude**
- Experience of working with older people
- Understanding of the hospital discharge process
- Experience of developing and maintaining a support plan
- Good communication and interpersonal skills
- Knowledge of data protection - GDPR
- Able to follow routine administration procedures
- Able to work as part of a team
- Ability to use initiative and work independently
- Experience of assessing and maintaining a caseload
- Full IT Literacy; the role will involve daily use of online databases, Outlook and Microsoft Office
- Willingness to work flexibly between the hours of 9am - 5pm Monday to Sunday to meet the needs of the business
- Willing to undertake any relevant training

**Desirable Criteria**
- Previous experience of engaging with the older people
- Current F