Lettings Administrative Assistant

3 days ago

Cardiff, United Kingdom 2let2 Full time

**Administrator**

**2let2 Cardiff Letting Agents are based in Cathays, Cardiff. We're highly dedicated and experienced in property renting and Cardiff property management. We have a huge portfolio of Cardiff properties including apartments, flats and houses, we provide your perfect home every time.**

We are looking for a full time Administrator to join our team. You will be required to work 9.30am-5.30pm Monday to Friday and 11-2pm alternating Saturdays. We also offer over time throughout the year during our busy periods.

Roles and Responsibilities
- Meeting and greeting visitors, tenants, landlord and contractors.
- Taking calls from customers, landlords and filtering calls to the relevant department.
- Dealing with housing enquiries from new interest in properties to current tenant’s queries.
- Processing welcome packs to ensure all paperwork has been completed correctly and within a specific timeframe.
- Scanning, uploading, renaming paperwork and organising documents into correct folders.
- General filling.
- Verifying guarantors and ensuring they meet the required criteria.
- Booking viewings while discussing criteria that need to be met and appointments for both customers and the team.
- Confirming daily viewings.
- Logging maintenance and filtering to the correct contractor.
- Notice for viewings/inspections/visits to properties.
- Processing amendments to inventories.
- Courtesy calls during move in and move outs.
- Arranging key releases and handovers.
- Requesting deposit payments and assisting the deposit team with the return at the end of tenancy.
- Assisting tenants with the moving in and moving out process.
- Contacting current tenants regarding renewing at the property.
- Providing keys to contractors/landlords.

**Requirements**:

- Full UK driving license.
- Confident
- Great customer service skills.
- Excellent organisational skills
- Great phone manner.
- Forward thinker
- Quick learner
- Computer literate
- Attention to detail.
- Ability to work in a fast-changing environment.
- Able to work as part of a team and on own initiative.
- Works well under pressure.
- Punctual.

Pay: £24,800.00 per year

Additional pay:

- Performance bonus
- Yearly bonus

Schedule:

- 8 hour shift

**Education**:

- GCSE or equivalent (required)

**Experience**:

- Admin: 1 year (required)

Licence/Certification:

- Drivers Licence (preferred)

Work Location: In person

Expected start date: 10/02/2025

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