Maintenance Operative

**Lakelovers, part of the Sykes Cottages family are now adding their newest Maintenance Operative to their dedicated Managed Services function at their Ambleside offices.**

At Lakelovers, we are passionate experts in what we do and have the largest collection of luxury properties in the Lakes, Lakelovers are proud to offer the best in self-catering holidays across the most popular regions of the Lakes. We are lucky to boast some of the very finest holiday cottages in the Lakes. Our collection of over 500 properties has been thoughtfully hand-picked by our expert team, with you in mind. With over 40 years of experience, we pride ourselves on a reputation for unique and stylish cottages to rent in the very best locations across the Lake District.

At Lakelovers, we have been lucky enough to experience an ongoing surge in bookings due to a boom in the UK staycation industry. This boom has meant we are experiencing one of our busiest seasons to date and as such are adding the best local talent to our Maintenance team. **Our newest Maintenance Operative will be the face of Managed Services for Maintenance related issues with a focus on driving and delivering high customer satisfaction through a quality and reliable customer service in a timely and professional manner and to a high standard.** Working with Property Owners and Guests, the **quality of customer service delivery is paramount to the approach adopted for improving customer advocacy, the resolution of guest complaints and owner retention.**

**Our newest Maintenance Operative will have the following key skills**:

- _PERSONALITY: _ A well mannered individual with a learned and practical approach who is able to work both on their own and as part of a team, who thrives on the quality of their own work. Must be of robust character and be able to remain calm when in the face of adversity. Has a positive outlook on things and thrives on customer satisfaction.
- _PERSONAL SITUATION: _ Must have a positive and flexible approach to working days and times to cater to the variations in customer demand and business operation. A full clean driving license.
- _SPECIFIC JOB SKILLS: _ High standard of trade skills resulting in consistent quality results. A proficient communicator able to deal with all customer groups effectively and handle situations of frustration and conflict with confidence and professionalism. Understands the importance of customer service, sales and retention.
- _LITERACY & NUMERACY: _ Must be a competent written communicator and able to articulate topics verbally and in written form.
- _COMMERCIAL SKILLS: _ a practicable approach to problem-solving, decision-making and negotiation.
**As our newest Maintenance Operative, you will be responsible for the following**:

- Responding to owner and guest maintenance issues.
- A professional disposition when interacting with owners and guests.
- A pro active approach to improving the standard of a property.
- Initiatives for continuous improvement
- Accurate recording of information on Work Order paperwork.
- Accurate recording of inventory items and stock purchases.
- Providing COSHH information for maintenance consumables purchased.
- On Call rota work.
- Accurate recording of information on On Call paperwork.
- Working closely with Maintenance Manager to maintain a safe working ethic and to review and continuously monitor and improve daily tasks and procedures.
- Compliance with all health & safety, company and legislative policies applicable to the organization, department or operating environment.
- Establishing and developing relationships with property owners for the purpose of extending their engagement and loyalty to the brand, extending their use of products and services offered, and ensuring that the quality of their property and service is inline with the brands standards and guest expectations.
- Undertake any reasonable additional tasks or duties as directed by The Maintenance Manager or Senior Team.
- Working hours: 40 hours per week, working 5 days out of 7 on a shift rota basis._Please note: the salary for this position may increase to £25,000 upon the successful completion of a 3 month probation period.__

**Salary**: Up to £25,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Life insurance
- Private medical insurance
- Referral programme
- Store discounts
- Wellness programmes
Schedule:

- Holidays
- Monday to Friday
- Weekend availability