Back Office Platform Administrator

3 days ago

Witham, United Kingdom Aegon Full time

Job Description Summary

**Job Description**:
We continue to experience excellent growth and success with our award winning Platform. The continued expansion offers the opportunity for more people to be part of Aegon’s exciting Platform Administration operation.

Our customer strategy is to deliver (where possible) an online, automated service for our Clients, members and their representatives to provide a world class member journey that delights our customers whilst being supported by robust and compliant processes that have low operating costs and encourage members to self-service.
- Role Responsibilities:
- Key responsibilities include the accurate and timely execution of member requests-
- Meeting internal deadlines to achieve and exceed service levels-
- Administer all aspects of Defined Contribution pension schemes within agreed service and regulatory standards-
- Contribution and claim processing-
- Handling member and scheme queries-
- Ongoing member servicing-
- Build and maintain effective working relationships with both clients and colleagues-
- Become an expert in procedures and processes followed to service the Defined Contribution book of business-
- Levering expertise to identify processes and controls that require enhancement in order to improve the service offering and drive up quality- Skills & Knowledge- Industry knowledge of pensions and Defined Contribution-
- Proficient computer skills-
- Delivering excellent customer service-
- Handling internal and external customer queries on telephone-
- Collaborating with others-
- Developing relationships with key stakeholders-
- Challenging and influencing others-
- Innovative thinking-
- Problem solving and finding solutions- Qualifications- Already hold or willing to work towards professional qualifications (typically RO1, CF1, FA2, IAQ)- We have been welcoming all of our colleagues back to the office now that it is safe to do so which is allowing us to collaborate in new and exciting ways. We currently operate a hybrid model with 40% of our employees time being spent working from the office and the rest at home. It is therefore important that you live within a commutable distance to our office to allow you to split time between office and home working.
- Closing Date : 12 August
- Salary
- This is a full time role with a competitive salary ranging from £22,160 to £27,700, this will be dependent on experience with great career development opportunities.
- We have an excellent Pay and Progression scheme matrix in place which provides you an opportunity to develop your skills and move up the pay scale throughout the year.
- Benefits
- In return, we can offer you career development and a range of financial services benefits including:
- Non-contributory Pension between 8% and 12% dependent on age-
- Private Health Care-
- Life Assurance (6x basic annual salary)- Equal Opportunity Employer:

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