Process Improvement Officer

2 weeks ago

Ipswich, United Kingdom Babergh and Mid Suffolk District Council Full time

We are looking for a **Process Improvement Officer** to join our team in Customer Operations. You will join us on a full time, permanent basis and in return, you will receive a competitive salary of **£32,020 - £37,261 per annum (pro rata for part time)**

**The Process Improvement Officer Role**

As the process improvement officer, you will work closely with our customer insight and intelligence officer to carry out projects related to improving Council processes for the benefit of our customers and to drive efficiency.

Your role will be to work closely with officers from across the Council to help to use tools such as customer journey mapping, root cause analysis and other lean/business process reengineering techniques to ensure that our processes are effective and drivehigh levels of customer satisfaction.

**Our ideal Process Improvement Officer**:
You will have excellent communication skills as you will be working across the organisation to drive significant customer-focused change.

**About Us**

**Working together across our Councils and with our partners in the public, private and voluntary sectors, we provide excellent services to our 190,000 residents across Babergh and Mid Suffolk.**

**We are proud of the role we play in creating the environment, economy, and communities for our districts. We believe that the heart of Suffolk is an incredibly special place to live and work. With picturesque market towns, 60 conservation areas andwith two Areas of Outstanding Natural Beauty (AONB) within our districts, it is little wonder that we are consistently within the top 50 places to live in the UK.**

**Benefits you’ll receive as aProcess Improvement Officer**:

- **Great opportunities for learning and development.**:

- **Suffolk Coaching and Mentoring Partnership**:

- **Generous leave entitlement (equivalent to 25 days a year, increasing to 30 days after 5 years’ service, plus bank holidays).**:

- **Competitive Local Government Pension Scheme.**:

- **Wellbeing Support Program**:

- **Employee Assist Program**:

- **Health Care Options**

**Our ways of working**:
Work is what we do, not where we go We are committed to working in a more Hybrid way, with a mix of office, home, and remote based working (Business needs permitting). This has worked well for us and is something we will be continuing with.

Why not click ‘**Apply**’ today to find out more about the role and be considered as a **Process Improvement Officer**- we would love to hear from you

We are committed to supporting equality and diversity, Babergh and Mid Suffolk District Councils provide opportunity and ambition for all, supporting and enabling our people to deliver the best possible service for our residents.

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.

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