French Customer Service

1 day ago

Dunfermline, United Kingdom Search Consultancy Full time

**French Customer Service Advisor**

**Full time & Part time hours available**
**Location-**Edinburgh city centre in modern office, Hybrid working

**Pay -**£24,000

**Hours -** 37.5 per week, Monday to Friday, rotational weekends

**Start Date -** Monday 17th October

Are you fluent in French and looking for an exciting new career opportunity?

Exciting opportunity with our market leading Ecommerce client in Edinburgh city centre. This growing client supports it's consumers by the partnership of technology and customer service which enables them to have a positive impact on the customer service journey.
In return we are offering you a competitive salary and working in modern offices close to the heart of Edinburgh city centre. Full training, a casual dress code so you always feel comfortable and an environment where your feedback and ideas are listened too.

**Key Responsibilities**:

- Taking control of situations and thinking on your feet to make smart decisions in order to resolve customer queries.
- Understanding customer's needs so as to be able to deliver the best solution for each of them in line with KPI's
- Working independently to find information to exceed customers' expectations and educate yourself
- Navigating multiple systems simultaneously in order to update e-records promptly and accurately
- Proactively provide support and assistance to colleagues and work together as a team
- Provide feedback and suggestions to help the company grow & retain customers

**Requirements**:

- Fluency in French and English
- Experience in a contact centre or customer facing role
- Demonstrate excellent customer care skills
- Willing to go above and beyond to deliver an excellent customer experience
- Able to maintain composure when interacting with a diverse range of telephone callers who can become difficult or distressed
- Can adapt quickly to changes in products, process and technology
- Proven track record of excellent attendance and time-keeping

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