Call Centre Operator Receptie

6 days ago

Purley, United Kingdom Genius The Factor LTD Full time

'''Duties'''
- Answer incoming calls and respond to customer inquiries in a professional and courteous manner.
- Provide information about products and services, take orders, and process returns or exchanges.
- Use phone etiquette to ensure a positive customer experience.
- Upsell products or services when appropriate.
- Perform data entry tasks accurately and efficiently.
- Analyze customer needs and provide appropriate solutions.
- Communicate effectively with customers to resolve issues or complaints.
- Multilingual or bilingual skills, including fluency in English and Spanish, are a plus.

'''Requirements'''
- High school diploma or equivalent.
- Previous experience in a call center or customer service role is preferred but not required.
- Excellent verbal communication skills.
- Strong problem-solving abilities.
- Ability to work well in a fast-paced environment.
- Proficient in data entry and computer skills.
- Ability to multitask and prioritize tasks effectively.

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

**Job Types**: Full-time, Part-time

**Salary**: £12.00-£13.00 per hour

Expected hours: 18 - 30 per week

**Benefits**:

- Company pension
- Flexitime
- Free parking
- On-site parking

Schedule:

- Day shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 4 years (required)

Licence/Certification:

- Driving Licence (preferred)

Ability to Commute:

- Purley, CR8 2LG (required)

Ability to Relocate:

- Purley, CR8 2LG: Relocate before starting work (required)

Work Location: In person

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