Customer Experience Consultant

***When you join Verizon**

Verizon is one of the world's leading providers of technology and communications services, transforming the way we connect across the globe. We're a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward - and you can too. Dream it. Build it. Do it here.
***
What you’ll be doing...**

The role requires an individual with demonstrable problem solving skills, a proven ability to perform software development and a drive/desire to investigate and implement new technologies and features. Effective communication skills to clearly articulate and document complex technologies adapting to the audience.

Key Responsibilities but not limited to:

- Planning, design, configuration, implementation, operation and optimisation of UC/CX technologies
- Creation and development of documentation, including detailed technical documentation and appropriate policies and procedures for assigned projects
- Assess customer requirements for data and voice technology initiatives and recommend appropriate solutions
- Assist in the optimisation of technology in UC/CX environment for our clients
- Providing technical consulting expertise to internal project teams and customers.
**Why this role?**
- A focal point in taking the delivery team to the next level by adapting our standard solutions to fit very specific requirements for the modern CX solutions through the use of AI and ML
- You will end up with a deep understanding of the UC and CX world as you learn to control the communication Protocols to create these add-on capabilities
- You will work with a world class delivery team to see how small, large, simple and complex solutions are delivered from both a technical and project management perspective
- You will be working with one of the largest Global Telecoms companies in the world with endless opportunities
***
What we’re looking for...**

**You'll need to have**:

- Bachelors degree in Computing or Engineeringor relevant work experience
- Experience and understanding of Unified Communications (UC), Customer Experience (CX), collaboration tools, cloud technology, and or software development
**Even Better if you have**:

- Creative positive mindset to find solutions that are outside the box
- Analytical methodical thought process, the ability to drive business requirements and delivering customer outcomes
- Ability to be proactive when dealing with customer issues, have excellent customer facing skills, a flexible attitude and ability to thrive in a dynamic environment
- Have strong communication skills especially when communicating with a globally dispersed team
- Ability to express yourself well in writing, as well as demonstrating proficiency in presentations along with good consultative, workshop and facilitation skills. Ability to engage effectively with a wide variety of individuals, both within a project team, and especially with the customer at all levels of seniority.
***
Diversity & Inclusion**

We're proud to be an equal opportunity employer. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.
**COVID-19 Vaccination Requirement**

Please note, in countries where there is a COVID-19 related government order or rule, Verizon is required to ensure that all employees accessing our workplace comply with these mandatory requirements. If you work in one of these locations, you will be required to provide us with your vaccination status prior to joining. If this, or any other COVID related requirement applies in your location, we will notify you about this before you start work.