Floor Captain

**Job Overview**

The Floor Captain represents a crucial interface with our customers and should demonstrate an understanding of the business and build relationships with all the key business personnel. The core responsibility will be to ensure the workplace is managed to enable all the customers to perform their business activities in a safe and fully functioning environment.

To ensure a safe, compliant environment for our teams and customers by ensuring processes are followed and gaps identified and escalated to resolution.

To develop a comprehensive knowledge and understanding of Reception, AV and all other service deliverables to allow seamless support.

**Main Duties**

**Post**:

- To manage all incoming and outgoing post.
- Duties to include Shuttle lounge/SSQ and Mitie deliveries/collections
- To ensure all relevant paperwork is kept up to date and in order.

**General Areas**:

- Ensure all areas are kept in a safe and presentable condition.
- Visibility for customer support.

**Hubs and Resource Point Support**:

- Duties to include managing and maintaining all stock in stationary cupboards and kitchenettes.
- Maintain and monitor notice boards and printer supplies.
- Ensure all areas are safe and equipment is in good working order.

**Meeting Room & AV Support**:

- Daily checks to be done in accordance with daily check list.
- AV support to be provided to Warwick House
- Set ups to be provided to Warwick House

**Reception**:

- Provide full service cover when necessary for lunches/holidays.
- SIA License to be held and kept up to date.

**Escorting Duties**:

- Escorting services to be provided for any external contractors attending site.

**First Aid and Fire Warden Duties**:

- First aid and fire warden training to be undertaken and kept up to date.
- To be the POC when needed in an emergency evacuation.
- Monthly First Aid box checks to be completed.

**Safety and Compliance**
You must ensure that you do not act in any way that endangers your health and safety or that of others.
All accidents and unsafe situations must be reported immediately, and accidents recorded in the Accident
Book and/or Salus

**Accountabilities**

Maintain effective lines of communication throughout the service.
To recognize and report any issues/faults before the customer has to.
Recognize and respect confidentiality.
Maintain accurate, legible records and to communicate effectively both verbally and in written form.
Ensure parcels and deliveries are handled in an effective and timely manner.
To own and take responsibility for an allocated area and ensure that a high level of customer service is experienced by all.
To have a full working knowledge of the building and front of house services.

Essential:
1. Excellent customer service and communication skills.
2. To enjoy working as part of a team.
3. To present a smart and courteous manner at all times.
4. A proactive attitude with the ability to work on own initiative.
5. Flexibility that is focused to delivering exceptional customer service.
6. Have the ability to plan, organize and prioritize workload to meet customer demands.
7. Ability to keep a calm and professional manner when dealing with our clients.
8. Attention to detail, with a “critical eye” to identify report and follow up unacceptable standards with buildings.
9. An understanding of health, safety and environment.
10. An ability to work to demanding timeframes and deliver to customer and line management expectations.
11. An ability to prioritize and work to changing demands, and an appreciation of other people's priorities.

Desirable:
1. Experience in prioritization of service delivery in a similar environment.
2. Understanding or experience of a working mailroom environment.
3. Computer literate.
4. Familiar with Sodexo's policies and procedures.