Triage Case Officer

2 weeks ago

Sheffield, United Kingdom Social Work England Full time

**The role**

You will work as part of a small team of triage case officers, within the triage team. The triage team is the first point of contact for members of the public and/or organisations who want to raise concerns about a social worker in England.

Triage case officers manage a varied caseload of concerns and make recommendations to the triage decision makers about whether the threshold for investigation is met. To ensure that recommendations are well reasoned and robust, triage case officers analyse and assess the concerns and supporting information received. The triage case officer will then identify and request any further information required to determine whether the threshold for investigation is met.

**What you will do**
- Manage a varied caseload related to concerns about the fitness to practise of social workers in England.
- Analyse, assess and summarise case-related documentation.
- Identify, request and obtain information relevant to fitness to practise cases in a timely manner and in compliance with departmental procedures and deadlines.
- Actively manage and follow-up requests made for further information about concerns.
- Undertake risk assessments, identify and escalate changes in risk.
- Maintain accurate case records using the case management system, to ensure the integrity of data, and ensure records are updated in a timely manner.
- Correspond with relevant internal and external stakeholders, tailoring correspondence to suit the requirements of the recipient.
- Advise the public, social workers and other organisations about Social Work England and the functions and processes of the fitness to practise department.
- Ensure that incoming communication receives a timely and appropriate response.
- Provide consistent and high-quality customer service to internal and external stakeholders, as well as parties involved in fitness to practise cases.
- Manage large quantities of sensitive information in accordance with data protection legislation and our data management policies and procedures.
- Undertake other project or research work as required.

**Job Types**: Full-time, Fixed term, Temporary
Contract length: 6 months

**Salary**: £25,445.00-£26,445.00 per year

Schedule:

- Monday to Friday
Reference ID: 183

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