Business Support Officer

About the role
To work within a comprehensive range of systems to provide a responsive service to customers and ensure the provision of timely and accurate information to relevant team members in support of the Care Pathway process.

What will you be doing?
Maintain an accurate computerised database with the information provided by the accountable workers on all customers of Adults and Transitions to enable effective case management. Support any systems that are in place, including IT, archiving, filing and electronic storage systems, that may be in use to ensure effective delivery of services. Deal with all correspondence and telephonic enquires related to the Care Pathway including prioritising and taking necessary administrative action according to defined procedures in order to facilitate an effective and prompt response by care management staff.

To maintain a high degree of confidentiality for all information handled.

Demonstrate awareness and understanding of other people’s behavioural, physical, social and welfare needs and ensure that reasonable care is taken at all times for the health, safety and welfare of yourself and other persons.

This job description reflects the major tasks to be carried out by the post holder and identifies a level of responsibility at which they will be required to work.

About you
- We need someone who is able to work under pressure, to deadlines, and who is friendly and reliable._
- Applicants will need to be comfortable working independently, be able to demonstrate excellent customer service skills, along with a commitment to continuous improvement. They will have a good level of IT skills with a sound knowledge of Word, Outlook and Excel (including other Microsoft 365 programmes) and have a good attention to detail._

About us
We’re a new council, following one of the largest shake-ups in local government reform in recent history. As a new authority, we’re embarking on an exciting journey to deliver exceptional services for our residents, customers and communities.

Our vision at West Northamptonshire Council is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.

At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.

When potential is unlocked, talent thrives.

Choose a career that offers you a true sense of achievement, fills you with pride and challenges you in a positive way, every day.

**West Northants Council, where careers thrive.**

Our benefits
We offer a wide range of benefits to our employees, these include:

- **Generous annual leave entitlement** starting at 27 days annual leave per year, 28 days for senior managers (pro rata, depending on how many hours per week you work), plus bank holidays. An additional 5 days, linked to continuous service, and ability to purchase up to 6 weeks additional leave per year.
- **Local Government Pension Scheme plus immediate life cover** (3 times your annual salary from day one) and ill-health protection.
- **Employee discounts** with local and national retailers, days out, finance, health and beauty, travel and eating out plus lots more.
- **Car Lease scheme**:

- **Employee Assistance Programme** - We have an employee support programme run by Health Assured, an independent, external organisation. Health Assured is available for you and your immediate family members, 24 hours a day, 7 days a week, 365 days a year and includes telephone counselling, legal advice, bereavement support and medical information.
- **Ongoing training and development** opportunities.
- **Our West Ways of Working **- We want our workforce to thrive, and we equip our employees with the right technology to support hybrid and collaborative working, on or off site, depending on the role.
- **Making a difference** - If you want to use your skills and experience with an organisation that are genuinely invested in making a difference, are committed to improving people's lives, and whose success has a direct impact on the wellbeing of your family, friends and people in your local area, then West Northamptonshire Council is the place for you.

The council is in the process of implementing a new pay structure and terms and conditions which will be applicable to this role. The outcome could result in a future variation to the advertised salary, and this will be discussed at interview.