First Line Support Apprentice

**Level 3 Information Communications Technician**:
**Company - Antar Information Technology**

**Full Address - **78 Cross St, Sale M33 7AN**

**Weekly Hours Worked - 37.5 Hours p/w**

**Salary - £15,000**

**About the company**:
Antar was established in 1984 with the aim of making quality bespoke software solutions affordable to small and medium size enterprises SME. Since then Antar has continuously grown and added a wide array of complementary products and services.

This enables us to address most SME requirements without the need for these businesses to involve multiple suppliers. We have a proven track record and a wealth of experience in providing solutions ranging from a single pc to large turnkey multi-user computer systems.

In addition to our ability to supply a large range of major brand hardware and software, our services include bespoke software development, consultancy, training and support. These services can be as simple as basic IT supplier through to full facilities management of your IT resources.

**Brief job description**:
Estio Training have an exciting new opportunity for a First Line Support Apprentice with Antar Information Technology an IT Consultancy based in Sale, Manchester.

The job is not just one of fixing problems. It is to ensure that both our own and our customers’ systems run as smoothly and as efficiently as possible. We take a proactive approach to support and try to identify and fix issues before they become a problem.

In many instances, you will be the first point of contact, so a good understanding of customer care is essential. You must ensure that all requests that are assigned to you are dealt with efficiently and effectively, keeping the customer informed of progress, and logging resolutions for future reference.

**Your duties and responsibilities in this role will consist of**:

- To assist our experienced IT technicians in the day-to-day running of our own computer systems.
- To provide 1st and 2nd line technical support to Antar’s customers adhering to set SLA’s, recording all reported problems and resolutions using our Help Desk system.
- To install, configure and maintain computer hardware.
- Software installation, maintenance and upgrades.
- Working alone with minimum supervision.
- Maintaining customer and internal documentation.
- Keeping abreast of latest technological developments in both hardware and software.
- Installation, configuration and support of telephony systems.

**Qualifications**:

- 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)

**Skills Required**:

- To be capable of prioritising your workload.
- To be flexible and to have the ability to work in a high-pressure environment.
- To meet deadlines.
- To be able to self-learn and independently problem solve.

**Personal qualities**:
We are looking for a trustworthy, reliable and tech savvy person, that’s willing to learn and develop into the role.

**Future prospects**:
The role offers long term security and the opportunity to progress into a permanent position.

**Training to be provided**:
Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

- Efficiently operate and control your ICT infrastructure - physical or virtual hardware, software, network services and data storage.
- Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
- Prioritise systems support tasks and monitor and maintaining system performance
- Maintain regulatory, legal and professional standards.
- Support the information systems needs for your business.