Warranty Assessor

**Warranty Assessor**

**Permanent, 40 hours a week**

**Up to £29,000**

**Hybrid (home based and Milton Keynes)**

**MSX International has the job for you**

MSX International is looking for a Warranty Assessor to join our busy Paint & Body Volkswagen Group team, based in the Volkswagen head office in Milton Keynes.

The Warranty Assessor will liaise with Retailers to ensure that any Paint & Body warranty** **claims are correctly submitted, authorised and managed.

**The Role**

In this role, the Warranty Assessor will be involved in regular liaison with the VWG Retailer Network, liaison with the various VWG Head Offices and liaison with the independent paint inspection team.

As part of this role, the Warranty Assessor will:

- Review and authorise vehicle condition reports submitted by the Volkswagen Group Authorised P&B repair network before authorising credit to ensure a manufacturing defect and that their reports are technically and financially accurate.
- Request any relevant dealer documentation in support of claim justification to safeguard Volkswagen Group UK Financial exposure. Condition reports to be initially assessed (e.g. review of photographs) by our team, and if necessary third party assessment will be organised.
- Ensure the correct repair work scopes are carried out and claimed correctly.
- Assess dealer performance by monitoring claims and report any suspicions to the Team Managers
- Assist in the resolution of warranty problems that arise within the dealer network and give guidance to internal staff on warranty related issues.

**About you**

This is a great opportunity for an individual who has outstanding organizational skills and a keen eye for detail. Our ideal Warranty Assessor will have some experience and knowledge of Warranty, obtained from a franchise dealership or a vehicle manufacturing environment. As well as:

- Previous Warranty experience and knowledge of Warranty processes
- Understanding of vehicle technical repair processes, ideally supported by a formal technical qualification (mechanical or body repair technical).
- Knowledge on vehicle repair estimations (must have).
- Demonstrable computer literacy is a prerequisite for this position, with training supplied for the software packages to be used.
- Excellent verbal and written communications skills.
- Strong decision-making skills.

**What’s in it for you?**

At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are a Disability Confident Committed organisation who takes pride in our diverse workforce.

In joining MSX, you can enjoy:

- £29,000 salary
- 25 days annual leave per year
- autonomy to run your own diary
- cash back health care scheme
- exclusive discounts on everyday purchases as well as exclusive discounts on car purchases
- potential to progress within the company, with global opportunities updated regularly.

**Working pattern and location**
- 40 hours per week
- Monday - Friday
- Hybrid pattern (3 days in Milton Keynes and 2 days from home)

**About MSX**

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

- Warranty & Technical
- Parts & Service
- Channel Management
- Customer Engagement
- Fleet & Mobility

Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market.**For further information on this role please contact Roberta Soldati on