Furniture Retail Supervisor

**Charity overview**

Community Transport (CT) comprises of the charitable company ‘_Community Transport’_, and its trading subsidiary ‘_Community Minibuses Limited’_. We have three brands: CT Furniture, CT Passenger and CT Training. We help the community by providing accessible transport, low-cost furniture and professional driver training.

**Our Purpose - CT Furniture**
- “A charity that is able to provide affordable second hand furniture to people in need”_

**Our Values**

Our core values are_ “putting customers first; providing value for money and always be forward thinking”_.

**Purpose of the Role**

As a Furniture Supervisor, you will have operational responsibility for looking after one of our retail warehouses or shops. You’ll look after all of the day to day aspects of running your own business unit which include opening and closing, managing stock, achieving sales targets, managing your vehicle fleet, managing finances and supervising both staff and volunteers. This is a rounded role that requires integrity, honesty, excellent customer service, innovation and the ability to engage and motivate your team.

**Key responsibilities, tasks, authority and accountabilities**
- To have day-to-day operational responsibility for the planning, delivery and growth of furniture re-use and removal services including:

- Direct supervision of furniture staff, volunteers and trainees
- Excellence in customer service
- Induction and training of team members
- Prompt and polite customer response at all times
- Ensuring a reliable and timely collection and delivery service
- To work with furniture staff, volunteers and trainees to ensure that furniture and other household items are displayed in a way that ensures good practice in relation to safety, effective merchandising and high sales volumes. Prices should reflect the maximum retail value whilst still achieving the Charity’s aims
- To work closely with other furniture supervisors to ensure correct stock levels are maintained.
- To oversee day to day retail administration associated with sales, stock control and deliveries ensuring that all orders are progressed in a timely fashion. Weekly mailings are completed in a timely and accurate manner, making sure that all paperwork, purchase orders and banking’s are done to company policy. Mailings then sent to the relevant person to be checked and issues to be resolved. Tills to be cashed up daily and monies to be either banked or stored in the safe. Petty cash floats to be checked and made sure all correct and in line with the company policies.
- To undertake, or, if delegated, to oversee, estimates and pricing for removals, house clearances
- To ensure that administrative, financial and data management systems for furniture services are kept up to date and meet the Charity’s requirements
- To support the Retail Operations Manager with the security and efficient management of vehicles, equipment, premises, as directed, to include shared responsibility for the opening and closing of the premises and emergency cover
- To assist in agreeing work budgets and targets, including active participation in marketing campaigns and routines, with your manager and to take responsibility for meeting targets in terms of sales, quality and service development
- To actively and regularly market selected furniture items using social media such as Facebook and Gumtree as well as other internet-based sales outlets
- To achieve Gift Aid targets agreed with the Retail Operations Manager
- To support the Retail Operations Manager to agree/prepare rotas, and monitor time sheets for all staff and volunteers working on furniture service