Retail Customer Advisor

**Company Description**
**Three Retail Customer Advisor**
**Location**: Romford
**Salary**: £13.85 per hour + an on-target bonus of 25%, paid out monthly based on your store's performance
**Working Hours**: 24 hours across 4 days per week, including weekends on a rotation basis

**Who We Are**
We’re here to build a network the UK can count on - one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online - we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built - today.
We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.

We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You’ll join a team that genuinely cares - about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.

**Why VodafoneThree**
Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.

We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.

We move at pace, because what we’re building matters - and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.

We pride ourselves on being more than just a store; we have the right team to be at our best, and our Retail Customer Advisors are at the heart of delivering first-class customer service.

As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting-edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team.

**Key Responsibilities**:

- **Customer Engagement**: Enhance the customer journey through meaningful interactions, that leave our customers feeling positive and valued.
- **Service Excellence**: Create exceptional experiences through tailoring and promoting our innovative products and services.
- **Performance Enhancement**: Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals.
- **Solution Efficiency**: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a resolution is given promptly.

**Qualifications**

It all starts with you. We are looking for individuals who want to 'wow' our customers by demonstrating how technology can transform everyday moments into something truly extraordinary.

**Key qualities include**:

- **Customer Focused**: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
- **Team Collaboration**: The ability to work well within a team, contributing to a positive and high-performing environment.
- **Problem Solving**: Resourceful and proactive in resolving customer enquiries and challenges.

Full training will be provided so no prior knowledge of our products is required - ambition and the drive to learn matter most.

Be part of a business that invests in your talent, empowering you to innovate, collaborate and grow. We'll support you with ongoing development opportunities to build your skills and confidence, so you can own where you go as a Customer Advisor and beyond.
**Additional Information**

We are a business built on people. We work hard to look after our customers and each other and our inclusive culture will support and inspire you every day. We provide a competitive package of pay and benefits that reward you for your hard work while supporting your health and well-being.

**At Three, we offer a range of benefits**:

- A free staff handset + unlimited sim card
- 4.5% employer pension contribution
- Life assurance
- Holiday allowance of 31 days annual leave plus 2 bank holidays and 3 personal days (pro-rata)

**As a bonus, within retail, you will also receive**:

- A Tastecard membership
- Money to spend with Uber
- Access to discounts across thousands of retailers, activities, gyms, and health clubs with our Perks at Work scheme
- Opportunity to win ‘Three Celebrates’ monthly and annual awards

**What we offer**

We care about our people’s success by o