Office Base Operator/dispatcher

2 weeks ago


Doncaster, United Kingdom Donny Cabs Limited Full time

**Become the Voice of Donny Cabs - Customer Service Base Operators/Dispatchers Needed.**

Donny Cabs is seeking friendly, flexible and dependable individuals with excellent communication skills and a strong knowledge of the Doncaster area to join our busy team.

**Here is what you need to know**:

- **Flexible Part-Time Hours**: You are guaranteed 16 hours per week, with the possibility of additional hours and overtime depending on business needs. We are looking for someone who can work flexible hours, including weekends and holidays.
- **Essential Skills**: You must have confident phone manners and strong communication abilities.
- **Local Knowledge**: This role requires a thorough knowledge of the Doncaster area.
- **Key Qualities**: We are looking for individuals who can remain calm and composed in a fast-paced environment and ensure the efficient and effective handling of calls and situations.
- **Technical proficiency**:You should be comfortable using computer systems.

**Responsibilities**:

- Professionally and courteously answer calls from customers and drivers.
- Accurately input and accept bookings.
- Efficiently manage and update bookings, ensuring accuracy and clarity.
- Provide exceptional customer service by effectively addressing customers' and drivers' inquiries and needs.
- Handle inquiries, resolve issues calmly and efficiently, and manage lost property according to company procedures.⁠
- Proactively monitor vehicle movements, anticipate potential delays, and communicate effectively with drivers and customers to ensure timely arrivals.
- Collaborate effectively with other dispatchers and team members to ensure smooth and efficient daily operations.

**Salary & Requirements**:

- Salary: National Minimum Wage.
- Applicants must be 18 years or older.
- Successful applicants will be required to undergo a DBS check; Donny Cabs will cover the full cost.

**Job Type**: Part-time

Ability to commute/relocate:

- Doncaster DN1 1NE: reliably commute or plan to relocate before starting work (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person


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