Help Desk Operative

1 day ago

Harrogate, United Kingdom Compass Group Full time

We're currently recruiting a dedicated Help Desk Operative to help ensure the smooth running of the operations in Compass Group UK&I on a full time basis, contracted to 40 hours per week.

As a Help Desk Operative, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

- Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
- Up to 44% off cinema tickets to enjoy your favourite blockbuster
- Receive cash rewards every time you spend and use them on a wide range of brands
- Un-wind with us with free wellness, mindfulness and exercise classes
- You can share all discounts and offers with your friends and families
- Contributory pension scheme
- Grow your career with our Career Pathways and MyLearning programmes

Could you bring your spark to Compass Group UK&I? Here's what you need to know before applying:
Your key responsibilities will include:

- To be polite, professional and friendly at all times with customers, clients and colleagues
- To ensure the highest level of customer care is adhered to at all times
- To demonstrate a can-do attitude towards individual customer requests and strive to exceed customer expectations
- Ensure that customer complaints are promptly dealt with, and action taken to prevent reoccurrence
- To increase scores on customer satisfaction surveys
- To increase the number of customer and client compliments
- To decrease the number of customer and client complaints
- Positive customer and client feedback

Our ideal Help Desk Operative will:

- Be prepared to assist colleagues in a willing and positive manner including assisting with other duties as required
- Be prepared to attend all relevant training sessions and meetings as required
- Complete all necessary training for role
- Identify and work towards further development requirements as recorded in your PDP
- Attendance and contribution at meetings
- Can do attitude
- 100% attendance and implementation of skills learned
- To liaise with operatives to ensure that tasks are completed within contractual requirements
- To liaise with departments to provide updates on task activity
- To accurately record all tasks including details of errors and delays affecting task completion
- To input records from shifts when Helpdesk is not operational
- To develop, maintain, and implement administrative systems
- To collate and compile figures and reports for managers

As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.

Job Reference: com/0602/78105001/52469625/WJ

Compass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone's talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive - Diversity is Our Strength

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