Credit Controller

**In a nutshell**:
Our friendly, well respected Finance team are looking for a new member to join them in Torquay. Joining the Credit Control Team, you'll be responsible for providing accurate and efficient services to both internal and external customers.

**What you'll be doing day to day**:
Working in a close-knit team of 7 credit controllers you will be:

- Communicating with clients regarding outstanding client debts and assisting them in settling amounts owed.
- Liaising with partners and colleagues regarding individual debts, advising them of the best course of action to take to control working capital.
- Identifying slow moving accounts and escalating them for case management where appropriate.
- Ensuring an accurate record of progress is maintained.
- Assisting clients in paying amounts due by processing credit card payments, setting up direct debit payment plans or facilitating alternative payment arrangements.
- Supporting the identification of receipts to invoices and credit notes so that debtor balances are accurate.
- Helping set credit limits to manage client exposure.
- Providing a professional and effective service to internal and external customers.
- Providing assistance to other areas of the central finance team as required to ensure the smooth running of the department.
- Acting as ambassador for the finance department.

**About you**:

- Experience of working in a credit control environment.
- Strong negotiation skills.
- Excellent communication skills, telephone manner and interpersonal skills
- The ability to assess issues and be assertive / firm with clients as required
- Good general administration, planning, organising and time management skills
- A working knowledge of debt collection escalation procedures.
- Competence of Word and Outlook with the ability to learn new software.
- Able to build positive relationships.
- Investigating, responding to and progressing issues and queries to a successful conclusion within a reasonable timescale.