Customer Advisor

Role: Customer Service Advisor
Location: South Gyle Crescent, Edinburgh (EH12)

**Salary**: £10.63 per hour + Overtime opportunities + Pay Progression
Contract: Temporary (Ongoing) - strong possibility of becoming a permanent role
Hours: Full time, Monday - Friday 35 hours per week, from 9am until 5pm
Training: full paid training will be given right from the start
Office based position
If there was ever an opportunity to kick-start or further enrich your customer service career, this is it. Becoming a Customer Service Advisor with one of the UK's largest banks provides a great full-time position, with a company that is dedicated to offeringyou career progression opportunities.
We are looking for Customer Service Advisors to join a busy team within an accounts openings centre based in South Gyle, Edinburgh. This role will see you helping business banking customers set up new accounts. You will be required to talk them through theprocess, meanwhile assessing them while following anti-fraud and anti-money laundering guidelines.
If you always put the customer first and have a passion for helping people and creating an outstanding customer experience, then you could be the perfect fit for this role. A professional telephone manner and strong communication skills are a must as this isa fast-paced environment and you will be handling a high volume of calls for a big banking brand. Excellent computer or telephone technical support, customer service or banking will be advantageous. This fantastic employer is committed to supporting you throughexcellent in-house training and personal support so you will be taught everything you need to know in order to settle in quickly and excel in your work.

**Benefits**:
Weekly pay
Generous holidays with 28 days per year
Competitive pay rate/Overtime/Pay progression
Excellent paid training and on-going support
Potential for extension or a permanent contract
General Skills/Experience:

- Previous customer service experience (call centre/retail/hospitality/front of house/receptionist)
- Excellent communication - oral and written.
- Confident telephone manner (previous telephony experience is desirable)
- Continuous improvement mind set.
- A keenness to develop a deeper level of expertise in all areas of the banking brands end to end goals.
- Ability to work unsupervised and deliver quality work across multiple tasks within required deadlines.
- Positive and approachable manner.
- Excellent team working skills.
- Clear credit history & clear criminal record
Core Responsibilities:
Responsible for dealing with a variety of calls
Blended role as this process can be over the telephone or over the online digital platform
Keying in information into systems - high level attention to detail.
Assisting the customers with an enquiries and making follow up calls with the customers (Inbound calls and outbound calls to obtain more information from customer if needed - there are no cold calls/sales calls)
Process driven as well as customer service.
Taking information from the customer and ensuring it meets all required criteria (Anti Money Laundering etc).
There are teams who they can pass the resolutions to if they are unable to resolve the query, i.e Fraud Team
Work closely with the business managers who they can transfer the call too (this could be a warm handover which provides the Business Manager with all the info, or a cold handover where the Business Manager will just pick up the call
So, if you are looking for a challenging role where you can expand your skill set with a company that will support your career progression, then this could be the perfect job for you. Get in touch with us today.