Senior Groups

**“The world is yours with Meliá”**
Joining Meliá is to embark on a journey without borders, because the possibilities for growth and learning are endless. It’s knowing that the world is yours — that you can thrive in many destinations, all while feeling part of one warm and welcoming family.

**Senior Groups & Events Coordinator**
**Department**: Groups & Events
**Scope**: Operations Centre
**Location**: White House Hotel
**Package**: Up to £31,000 plus 10% bonus + amazing perks

**What’s in it for you?**
- Salary package up to £31,000 + 10% annual bonus
- Meals on duty
- Hotel discounts for you, your friends & family across the globe
- Health cash plan & discounted dental cover
- Company pension scheme
- Loyalty rewards & refer-a-friend bonus (£500)
- 28 days’ holiday including bank holidays
- Access to Meliá’s global e-learning platform for personal & professional growth
- High-street savings through Perks at Work
- Career opportunities across over 350 hotels worldwide

**Mission**
As **Senior Groups & Events Coordinator**, you will support the Groups & Events Manager in maximising revenue across all hotel departments by ensuring the flawless planning, coordination, and delivery of group bookings and events. You’ll be the key contact for clients, internal teams, and stakeholders — always striving to exceed expectations and create memorable guest experiences.

**Key Responsibilities** **Operational Excellence**
- Manage assigned group/event bookings from contract to post-event billing
- Coordinate all event logistics, ensuring timely and clear communication with relevant departments
- Prepare tailored proposals, contracts, and proforma invoices for small meetings and events
- Upsell additional services to enhance guest experience and revenue
- Monitor and track event deposits, payments, and billing accuracy
- Participate in daily ops meetings, group summary reviews, and pre-convention briefs
- Lead on-site execution of events, acting as visible liaison and problem-solver
- Send post-event thank you notes and gather feedback for continuous improvement
- Support with VIP visits, client site inspections, and cross-department collaboration
- Ensure timely closure of files and reconciliation of accounts

**Customer Experience**
- Personalise every client interaction, anticipate needs, and exceed expectations
- Handle client concerns effectively, escalating only when necessary
- Promote the hotel’s unique offerings and experiences
- Support delivery of Meliá’s sensory brand experiences and customer journey initiatives

**Health, Safety & Sustainability**
- Adhere to all health, safety, and evacuation protocols
- Champion sustainable event practices and reduce waste during events
- Support implementation of the hotel’s Sustainable MICE initiatives

**What we’re looking for**
- University degree in Hospitality, Tourism, or related field
- Minimum 2 years’ experience in a similar role within a 4-5-star hotel (preferably MICE)
- Proficiency in hotel systems (Opera, Outlook, MS Office)
- Excellent organisation and communication skills
- Fluent in English (additional languages are a plus)
- Strong understanding of group coordination, event logistics, and guest service
- Positive, proactive mindset with an eye for detail
- Ability to stay calm and focused in a fast-paced environment

**Because belonging to the great Meliá family is being VIP**
At Meliá, we believe our people are the heart of our success. Whether just starting or growing your career, you’ll be part of a culture that values respect, collaboration, and passion. From junior team members to senior leaders, we are all **Very Inspiring People** — and that includes you.

**Our Commitment to Diversity & Inclusion**
We are proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. At Meliá, we believe differences enrich our team and drive innovation. We are also dedicated to sustainability, working together to build a responsible present and a better future.

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