Workshop Controller

Due to our continuous expansion, MV Commercial have an opportunity for a Workshop Controller to join our friendly workshop team on a permanent basis.

Duties will include, but not limited to:

- Assist management in implementing and maintaining effective processes to achieve the highest possible customer satisfaction levels more than the manufacturer national average.
- Distribute and control the issue of work to the Technicians to maximise quality and overall efficiency.
- Lead, motivate, coach and develop the team to achieve their daily objectives.
- To ensure a strong relationship is maintained with the parts department to maximise parts availability.
- Ensure the accurate completion of all relevant documentation for each repair.

Essential Criteria
- A full UK driving licence
- Basic IT Literacy
- Desirable Criteria
- Experience of working as a fully qualified Technician

Essential Competencies
- Delivering results and meeting customer expectations
- Focus on customer needs and satisfaction; high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic, methodical and orderly way; consistently achieves.
- Coping with Pressures and Setbacks:

- Maintains a positive outlook at work, working productively in a pressurised environment, keeping emotions under control during difficult situations. Handles criticism well and learns from it by balancing the demands of a work life and a personal life.
- Deciding and Initiating Action
- Takes responsibility for actions, projects and people and uses initiative, working under own direction.
- Initiates and generates activity and introduces changes into work processes. Makes quick, clear decisions which may include tough choices or considered risks.

In return, you will receive excellent training and career development opportunities. We offer an excellent remuneration package and company pension, together with 30 days annual leave which can be used at any time of year. Annual leave will also increase with service.

**Job Types**: Full-time, Permanent

**Benefits**:

- Canteen

Schedule:

- Day shift

Licence/Certification:

- Driving Licence (required)

Work Location: In person

Reference ID: 1