Customer Support

2 weeks ago

Telford, United Kingdom Reconomy Full time

_Internal job title is Customer Service Coordinator, Business and Industry team_

Reconomy, the UK’s market leader in outsourced waste and recycling solutions, is an award-winning business. As part of our Group’s fast paced growth, we have successfully completed more than 20 strategic acquisitions in the last 5 years and received the Queen’s Award for Enterprise in 2021.

The culture that we have created at Reconomy has a strong and lasting emphasis on family, friendship, and fun. We believe this culture to be highly infectious, making it far easier for new recruits and quieter team members to build their confidence, find their voice and flourish.

**Now this is where you come in**

Do you have customer service experience in an office, retail or hospitality? Maybe you’re working in an administration role, but not yet had the chance to speak to customers on the phone.

As Customer Service Co-ordinator your focus will be on providing exceptional service to an extensive range of customers, building, and nurturing strong relationships with key contacts and providing support on a variety of communication platforms. If you are enthusiastic, driven, and ready to join a supportive team who thrive on great customer satisfaction and achieving KPI’s, then look no further.

You would be expected to maintain up to date knowledge of the sector’s products and services, which will aid you in understanding the expectations and specific needs of the customers.

It’s important that you are organised, proactive and willing to investigate customer complaints/enquiries, taking ownership of the instance and being a point of contact from start to finish.

The working hours are 8am - 4:30pm or 8:30am to 5pm, with 1 hour for lunch.

The occasional Saturday shift is a requirement and will be worked from home, 8am-12pm. This is done on a rota basis, roughly 1 in 7 weeks, and paid at a fixed rate of £70.

There is also the opportunity for the role to become hybrid working after successfully passing the 3-month probation. Working 1 day a week from home, either a Tuesday, Wednesday or Thursday, via a rota.

**What can we offer you?**
- 23 days holiday, increasing to 25 days at 2 years’ service (plus bank holidays). Once you have 1 years’ service, you will be able to join the holiday buy/sell scheme, providing more flexibility in how you manage your annual leave.
- 1 volunteering day per year, to enable you to support local community projects.
- MyPerks through Reward Gateway, a scheme that offers a variety of discounts and cash back options.
- Cycle to work scheme.
- Corporate discounts on selected local gyms.
- Salary sacrifice pension scheme.
- Life assurance.

**Ready to start a career with Reconomy?**

Simply click apply, and a member of our Talent Team will be in contact with you soon.

REF: INMP

**Job Types**: Full-time, Permanent

**Salary**: £20,319.00 per year

**Benefits**:

- Additional leave
- Company car
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Paid volunteer time
- Referral programme
- Store discount

Schedule:

- Monday to Friday

Work Location: In person

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