Customer Service Advisor Dutch Speaker

7 days ago

London, United Kingdom Ardent Group Full time

**THE SCOPE**

With 30 years of history, today **Gaming1** is one of the international leaders in both land-based and online games of chance (casino games, sports betting and poker). Its evolution at the heart of innovation is accompanied by a diversification and specialization of positions, with the creation of new cutting-edge jobs. As part of its sustained growth, Gaming1 is looking for a **Customer Service Advisor (Dutch Speaker)** to join its** Spin7 team**.

**YOUR ROLE**
- ** Acknowledging** and **resolving** customer **complaints**. Assess customer requirements and aim to resolve queries first time whenever possible.
- ** Communicating** and **coordinating** with **back offices** when necessary.
- Have **basic knowledge** with **Microsoft** & **profound knowledge** **computers**.
- ** Maintaining** a **positive**, **empathetic**, and **professional attitude** toward customers always.
- ** Upholding all procedures** for **internal** and **external** communications.

**YOUR PROFILE**
- ** Fluent in Dutch** (native level) and **English**, both written and spoken.
- Previous **customer support experience** (desirable but not necessary).
- ** Computer literate** and able to **multitask**.
- Able to work well in a **fast-paced environment**.
- Able to work to **targets**, be **self-motivated**, **focused** and **assertive**:

- Previous **experience/knowledge** of **RG/AML policies** (desirable but not necessary).

**WHAT WE OFFER**

As well as having a unique experience - centered around our values of pleasure, team spirit, performance, boldness and integrity - alongside 1,200 employees around the world, we offer:

- the opportunity to contribute to the **international development** of a family company
- the chance to take part in a **human and entrepreneurial adventure** within a solid group
- a **friendly work environment** that is adapted to reaching optimal performance
- leadership by **talents**, **values**, **trust**, and **autonomy**:

- the opportunity to progress and specialize with our **internal mobility system**:

- a **competitive salary package** with several perks

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