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Customer Service
2 weeks ago
**Job Title: Customer Service Advisor**
**Job Type: Temp to perm**
**Industry: Customer Service**
**Location: Manchester city centre**
**Salary: £11.59 an hour (£23,500)**
**Start date ASAP**
Have you wanted to work in a customer service contact centre but don't have the experience?
Are you passionate about delivering excellent customer service?
Are you looking to build a career in customer services?
Then this job could be for you
As a Customer Service Advisor you will need to possess excellent communication skills and be passionate about delivering exceptional customer service. This is a complex and varied role, providing a great opportunity for anyone looking to enhance their customer service skills further.
As a Customer Service Advisor, your day-to-day responsibilities will include:
- Answering customer service calls in line with company processes and procedures
- Providing customers with advice on how to test their systems
- Booking visits and liaising with customers regarding bookings
- Contacting customers and booking engineers in for weekeed appointments
- Providing a world class customer service over the telephone
- Logging all information accurately on the in-house system
- Dealing with queries and complaints
Hours
Monday to Friday 8am-5.00pm
You can expect to benefit from:
- Great working environment
- Newly refurbished building
- Weekly pay - so you'll always have a good cash flow
- 28 days holiday per year
- Dedicated consultant at Search Consultancy to help you along your career development
What you will need:
- Previous experience of delivering exceptional customer service
- Ability to empathise with the customer
- Ability to work under pressure in a fast-paced environment
- Ideally phone-based customer service experience
- Problem-solving skills and the ability to take ownership over each customer query
- Excellent communication skills at all levels
- A passion for customer service
- Excellent team player
If successful, you will be required to pass a strict reference vetting process, including a criminal record check.
