General Manager

5 days ago

Andover, United Kingdom Dobbies Garden Centres Full time

We're recruiting for a General Manager to join the Dobbies family. You'll bring exceptional retail management expertise with proven experience of leading multiple direct reports and their teams. You will thrive in a hands-on retail environment and have thedrive, confidence and strategic commercial thinking to oversee the end to end business operation, taking full responsibility for putting our customers first and delivering outstanding results.

**About the role**
- Taking full ownership of the centre management ensuring everything is in place to hit commercial targets with responsive management of the centre budget and cost controls.
- Overseeing the complete business operation, maximising profitable sales and growth while creating a unique customer focussed environment.
- Taking the lead in creating a great place to work for everyone on a day to day basis whilst thinking ahead to ensure your team have a development journey with Dobbies.
- Sparking your team’s passion for delivering the best customer experience possible by creating a brilliant customer journey.
- Observing your teams service levels, identifying ways in which they can improve and finding the best way to suit that individual in coaching them to improve.
- Working closely with our central support teams, maintaining top notch communication, stock supply and response.
- Ensuring all centre compliance and health and safety regulations are carried out, whilst caring for employee and customers welfare at all times

**About You**
- Retail management expertise with proven experience of leading multiple direct reports and their teams.
- Commercial awareness and understanding of budgets, profitability from driving retail sales and improved ways of working.
- Ability to identify training needs. You'll be effectively coaching and training all levels ensuring our teams are delivering a first-class customer experience.
- Excellent communication skills. You'll ensure that successful initiatives and actions are shared across the business and performance monitored.
- Adaptability. You'll act quickly and enthusiastically to changing priorities, workload and concepts.
- Positivity managing change, you'll lead the team through each season with care and motivation to deliver the best.

**Our offering**
- Generous annual leave entitlement
- Fantastic team member discount to be enjoyed in the store, restaurant and foodhall
- Thriving culture; the Dobbies team are passionate, diverse and committed to our customer
- Stakeholder pension with shared employee and employer contribution.

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