Customer Support Officer

2 weeks ago


Redditch, United Kingdom Redditch Borough Council Full time

Job Introduction
**Customer Support Officer**

**R**edditch Borough Council and Bromsgrove District Council**

**Grade 4 (SCP 9 to SCP 14)**

**£25,119 to 27,334 per annum, (pro rata )**

**Permanent Part Time x 1 (22.2 hours per week - Monday, Tuesday and Friday)**

Situated in North Worcestershire, Bromsgrove District Council and Redditch Borough Council share services. The Councils are committed to being a customer driven organisation, with our customers at the heart of everything we do; focused on improving delivery services that make a difference to the community that we serve.

We need brilliant people to join our team.

We are recruiting for 1 part time position.

If you put the customer at the heart of everything you do, then we need you to join us

The job involves a variety of functions, such as helping customers, both face-to-face and on the telephone, assisting customers with online forms, promoting other services and payment methods, assisting with modern development projects as well as traditional functions such as taking payments for services and helping customers who present to us in need at either the Town Hall in Redditch or Parkside in Bromsgrove

The job provides plenty of opportunities for development and training

Experience in face to face enquiries is essential for this role

A good knowledge of Council Tax and other council services would be desirable although not essential.

**Additional Information**

The Councils offer a range of staff benefits:

- pension
- generous leave entitlements starting at 25 days plus bank holidays (pro-rata)
- flexible working, where appropriate
- Employee Assistance Programme
- access to employee benefits platform. Where you can find discounts for high street shops, leisure discounts, holiday discounts, salary sacrifice schemes and more

**What next**

**Interviews will take place week commencing 4 November 2024**

**CV's alone will not be accepted**

**_



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