Site Service Coordinator

3 days ago

Cardiff, United Kingdom Johnson Controls Full time

**What You Will Do**
We are looking for a well-organised, detail-oriented Service Coordinator to support fire suppression operations at a secure site in South Wales. You will play a key role in planning jobs, coordinating engineers, and ensuring accurate documentation and scheduling. This is a non-technical role - prior fire systems experience is not required, but a willingness to learn about fire suppression processes is essential. You’ll liaise with the customer and internal teams, manage job schedules, and support planning and health & safety documentation.

**What We Offer**
- Competitive Compensation
- 25 days holiday plus bank holidays
- Comprehensive Benefits: Matched pension, life assurance, employee assistance program, referral scheme, cycle-to-work scheme, discounts on high street brands and Johnson Controls products
- Training Opportunities: On-the-job and cross-training with excellent resources
- Collaborative Environment: Supportive team culture and business resource groups
- Career Development: Long-term growth and professional support

**Your Responsibilities Will Include**
- Coordinating maintenance, servicing, and remedial work schedules
- Creating and managing workpacks and documentation
- Supporting engineers with planning and communication
- Liaising with the customer on schedules and requirements
- Maintaining accurate reports, records, and inspection data
- Supporting health and safety admin and audits
- Participating in audits and improvement initiatives
- Support field operations as and when required please

**How You Will Do It**
- Use Microsoft Office to manage schedules and reports
- Liaise daily with engineers and the customer
- Brief engineers on weekly priorities
- Maintain service, safety, and training records
- Join team briefings and internal improvement efforts
- Act as the key admin point of contact on site
- Pass enhanced vetting for a high-security site

**What We Look For**
**Required**:

- Strong admin and organisational skills
- Experience in a service-focused business
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Independent and team-working skills
- Good communication and professionalism
- Willingness to learn fire suppression systems

**Preferred**:

- Experience coordinating work on industrial/safety-critical sites
- Awareness of health and safety or compliance processes

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