Technical Support Specialist

**Technical Support Specialist - Currency Template**

Team: Global Currency Template Support Team

Reporting to: Manager, Global Currency Template Support.

Salary levels £30-£38K depending on skills and experience + Attractive bonus plan

Based in Dundee, Scotland, the Currency Template Support Engineer provides technical guidance and project coordination related to the development of bespoke automated banknote identification and handling in a fascinating synergy of software and hardware.

Full training will be provided to ensure the successful applicant fully understands currency handling regulations, the hardware and software capabilities of each cash deposit and recycler device, and the systems used to track those projects.

The role requires a progressive, adaptable individual who is looking to grow their technical, project management and personal skills. It involves working in a very varied environment on a daily basis with technologies, customer base and projects that are constantly evolving.

What is a currency template?

This is software that implements strict banknote handling requirements in an Automated Teller Machine’s cash deposit module. Each country will have their own unique requirements for identification of currencies (both local and FOREX), identifying different types of banknote damage, counterfeit notes and in some cases a central bank certification must be passed. This is a vital part of NCR’s ability to sell banknote deposit and recycling hardware around the world in a timely and technically competent manner.

Job requirements:

- Technical Guidance & Support - be capable of understanding the basic elements of hardware and software applicable for note handling. Capable of analysing errors and logs to identify root cause of issues.
- Planning and Management - guide and coordinate Incidents with assistance, including confirming requirements, resource, schedule, hardware, and performance as well as working with internal/external developers to ensure the successful delivery of the bespoke software to each country
- High level of communication skills - be able to adapt technical information for the relevant audience. Being the principle cornerstone at centre of all communications between all relevant teams, with guidance for more complex situations

Essential Skills:

- Excellent written and spoken English, with the ability to clearly explain complex technical information to others where English is not their first language.
- Ability to review & understand technical data, such as log analysis and perform technical testing as required
- Willingness to travel on occasion if required, when permitted
- Patient and calming manner when dealing with others during urgent incidents
- Show capability of working in teams and independently
- Ability to work to tight deadline and multiple incidents/requests at the same time.
- Willingness to learn

Advantageous Skills:

- Ability to write and speak an additional language
- Knowledgeable across related NCR Atleos Deposit and Recycler hardware and software products

As an NCR Atleos employee, we provide you with several core benefits as std, as well as the opportunity to select additional discounted voluntary benefits. You can choose to flex these benefits in a way that suits you and your

family's lifestyle.

Attractive Defined Pension Plan

Employee Stock Purchase plan

career Development and learning opportunities.

Medical insurance

Dental insurance unum

Life and Income protection insurance

Illness and accident cover

Health assessment

Holiday buy

Cycle to work.

Lifestyle discounts

My gym discounts.

Employee assistance program (EAP)

Health Screening

Pay: £30,000.00-£38,000.00 per year

Additional pay:

- Performance bonus

**Benefits**:

- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Employee stock purchase plan
- Free parking
- Life insurance
- On-site parking
- Private dental insurance
- Private medical insurance
- Referral programme
- Relocation assistance

Schedule:

- Monday to Friday

Work Location: In person