Multi-trade Operative

2 weeks ago

Welwyn Garden City, United Kingdom Sanctuary Group Full time

Sanctuary provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary organisations. As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.

**Multi-Trade Operative**

**Welwyn Garden City - covering St Albans, Stevenage, Hemel Hempstead, and Luton areas**

**£36,095 - £37,994 per year**

**40 hours per week**

We have an opportunity for a Multi-Trade Operative to join our team, based in Welwyn Garden City. Covering sites across AL, SG, HP and LU postcodes you will be responsible for carrying out day to day repairs to occupied properties, ranging from a leaking tap to changing baths, changing a door handle to hanging a new door. It will also involve preparing void properties for new tenants.

The role is predominantly lone working although you will be part of a 6 strong team of other Multi-Trade Operatives and Electricians. A company van and power tools will be provided for business use along with training as and when needed.

**The role of Multi-Trade Operative**will include**:

- Carrying out construction, fault fixing and maintenance duties in line with contract specifications
- Ensuring tools and equipment are maintained in good condition
- Respond positively to complaints and breakdowns in service delivery, by resolving problems or set into motion the means of resolution, ensuring customers are kept informed
- Providing accurate and timely information on the progress of works that is easily understood by the customer
- Required to be part of our Out of Hours emergency cover on a rota basis. This is normally 1 in 10 weeks (enhancement paid)

**Skills and experiences**:

- Excellent customer service and communication skills
- Ability to prioritise workloads, work to deadlines and plan ahead
- This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence

**About us**

We provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

**Our Benefits**

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

- 25 days annual leave plus public holidays
- A pension scheme with employer contributions from Sanctuary
- Life Assurance
- Employee Advice Service including counselling
- Cycle to Work scheme
- Voluntary health plans
- Employee discounts
- Wellbeing support and tools
- Employee recognition scheme
- Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues

For more information please click here

View the job profile (if the link is unavailable please visit the Sanctuary careers website)

Closing Date: 23 October 2025

**Building Equality and Diversity**

We work closely with the Home Office in order to prevent unlawful working.
Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.

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