Sales Advisor

2 days ago


Darlington, United Kingdom CMOStores.com Ltd Full time

**Contract Type**: Permanent
**Location**: Darlington
**Salary**: £24,667.50 per annum
**Hours**: Full-time, 74.25 hours per fortnight (on an alternating pattern of 41.25 hours per week and 33 hours the next week)
**Duties include**:

- Act as first point of contact for the Company, dealing with routine and specialist product enquiries in a pleasant and helpful manner, communicating relevant information to colleagues or referring to others as appropriate.
- Up-sell products to existing customers, including key products and special offers.
- Drive sales for the business by producing quotes and identifying opportunities for helping customers with their projects and advising on related product lines.
- Ensure effective creation and follow up of sales quotations.
- Liaise with suppliers, as required, to fulfil customer orders.
- Help promote the company through a positive attitude and engaging with the customers.
- Escalate product or customer issues to the Head of Customer Service.
- Maintain and follow up on-going queries.
- Be reactive and well organised with demonstrable ability to prioritise and effectively complete multiple tasks.
- Enter notes into a database, including dates for follow up calls.
- Develop and retain product knowledge by attending supplier training events.

The Key accountabilities and responsibilities above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.

**Benefits**:

- Monthly team bonus based on target earnings
- Extra day off every fortnight
- Employee Assistance Programme
- BHN Extras (discount scheme)
- Cycle to work scheme
- On-site parking
- Company events
- Competitive holiday allowance


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