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Italian Speaking IT Help Desk
2 weeks ago
FRENCH SELECTION UK **Italian Speaking IT Help Desk** Windows troubleshooting, IT support, IT customer service, Troubleshooting, 1st line support, 2nd line support, debugging, Customer Service, Client Support, Help Desk, Technical Support, Service Support, IT, Software, Software Support, Technical Software, Networkenvironment, Outlook, Remote Desktop, IT Engineer, Service Desk, Fluent Italian, Graduate, Trainee, Junior IT Technician **Salary: OTE £30,000 p.a. (basic is up to 25,000 p.a. DOE + Bonus up to £4500 p.a. + excellent benefits)** **Location: Nottingham** At commutable distance from Sheffield, Rotherham, Doncaster, Hoyland, Barnsley, Stocksbridge, Penistone, Wakefield, Huddersfield, Bamford, Baslow, Dronfield, Chesterfield, Barlborough, Clowne, Worksop, Manchester, Transpennine Express Or by car from South Yorkshire, M1 **Ref: 342SDI** ** Open to recent graduate too, junior IT and Electrical Engineers are welcome** ** Experience in IT Support or Troubleshooting is essential for the role** ** Full time, office based, permanent role, shift pattern: Mon-Fri 7am-3.30 pm or 8.30 am - 5pm** VIEW JOB DESCRIPTION > APPLY NOW: Please visit the French Selection UK website, vacancies section, search job reference: 342SDI Applications submitted on our website will come to us in the correct format, which means they will be processed faster & more efficiently by our team of consultants. **The Company**: Our client is a well-established IT Service provider. **Main Duties**: To provide Customer Service and IT Help Desk Support for international clients to answering 1st line technical support calls and troubleshooting customers problems. **The Role**: - Deal with technical related issues with customers over the phone - Guaranty that reported problems are dealt with professionally and in a timely manner - Provide 1st line technical support and problem fixing for end users on all systems - Support hardware maintenance and troubleshooting the problems - Escalate technical issues to the right direction - Provide 2nd line technical support after a training period - Software installation and maintenance - Provide network support, phone system support - Priorities between tasks to achieve SLA’s - Fluent in Italian (written and spoken)**: - High level of fluency in English - IT studies or experiences IT sector is required - Windows troubleshooting skills required - Previous experiences in IT support, 1st or 2nd line help desk support or Technical Help Desk is advantageous - Troubleshooting experiences or background with IT ticketing system or IT related problem-solving skills - Excellent and professional communication skills - Other language fluency would be a bonus (Spanish or Portuguese or French or German) **Salary: OTE £30,000 p.a. (basic is up to 25,000 p.a. DOE + Bonus up to £4500 p.a. + excellent benefits)** French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanishspeaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic.
