Catering Service Leader

1 day ago


Douglas, United Kingdom Cairn Lodge Services Full time

As a Service Leader in our on site Kitchens you will be responsible for leading shifts to ensure the team is delivering the best service to our customers and ensuring brand standards are always in place. In this hands-on customer facing role, you’ll be competent to manage a high-volume environment with an positive, can do approach, you will be passionate about our offer and champion our producers and you will ensure through your knowledgeable colleagues that our customers receive the unique and delightful experience that we are known for.

Your responsibilities will be;
To lead the shift to ensure the team are delivering excellent customer service and brand excellence
Ensure that all daily and weekly procedures including open/close down, cash-handling and stock management are carried out
Ensure health and safety and food safety checks are carried out in line with our policies
Managing the deployment of colleagues on a day to day basis. Ensuring the right people in the right place at the right time. Including management of breaks according to customer demand.
Support colleagues with any customer complaints ensuring a positive resolution
Support the training of new colleagues through their 12 weeks induction journey, refresher and any other relevant training.
Ensure that the team maintain a clean, tidy and safe environment that is compliant with relevant legislation and internal policies and procedures.
Ensure that all areas are kept to the company standard throughout the shift
Ensure a smooth handover of shift to the next service leader via walk around
Look at the business through the eyes of our customers to spot opportunities that will bring commercial benefit
Ensure day to day management of colleague issues e.g. lateness, sickness etc and colleague performance on shift through coaching and leading by example
Implement products and standards throughout the department in line with company guidelines



  • Douglas, United Kingdom Cairn Lodge Services Full time

    As a Service Leader in our on site Kitchens you will be responsible for leading shifts to ensure the team is delivering the best service to our customers and ensuring brand standards are always in place. In this hands-on customer facing role, you’ll be competent to manage a high-volume environment with an positive, can do approach, you will be passionate...

  • Catering Assistant

    3 days ago


    Castle Douglas, United Kingdom Tide & Table Restaurant Full time

    **Overview** **Responsibilities** - Assist in the preparation and presentation of food items for catering events, ensuring adherence to food safety standards. - Set up and dismantle catering equipment and displays, maintaining a clean and organised work environment. - Provide excellent guest services by attending to guests' needs during events, ensuring...


  • Douglas, United Kingdom Cairn Lodge Services Full time

    **5 shifts over 7 days from 6.30am to 2.30pm or 2.30pm to 10.30pm** As a Service Leader in our Farmshop you will be responsible for leading shifts to ensure the team is delivering the best service to our customers and ensuring brand standards are always in place. In this hands-on customer facing role, you’ll be competent to manage a high-volume...


  • Douglas ML RJ, United Kingdom Westmorland Family Full time

    The Deputy Catering Manager is a hands on operational role that will lead the delivery of great quality food and service front of house in a station, supported by Service Leaders.Passionate about delighting our customers, you will lead your team from the front, coaching your team to provide excellent standards and service every day.Your duties will...


  • Douglas, United Kingdom Isle of Man Government Full time

    **About the role and our team** Would you like to make a difference to the lives of the Island’s primary school children? We are looking for Relief Catering Assistants to work in various primary schools around the Island providing school meals. This is relief work that requires you to be flexible, happy to travel to different schools, enjoy...

  • Customer Service

    1 week ago


    Douglas, United Kingdom RBS International Full time

    Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in the Isle of Man and as such all normal working days must be carried out in the Isle of Man. Join us as a Customer Service & Operations Unit Leader - This is an opportunity to...

  • Catering Assistants

    5 days ago


    Douglas, United Kingdom Isle of Man Government Full time

    **About the role** We are looking for self-motivated, flexible and committed professional Catering Assistant to join our small team at the Government Canteen. Your duties will include providing a courteous and efficient service to all customers, assisting in all aspects of the service from cooking food to operating computerised registers for both card and...


  • Douglas, United Kingdom Isle of Man Government Full time

    **About the role** We are looking for an individual with good communication and organisational skills to join our supportive and friendly team of kitchen staff as a Peripatetic Catering Operative within the Department of Education, Sport and Culture. Within this role, you will travel as necessary to any kitchen where there is a staff shortage across...


  • Douglas, United Kingdom Isle of Man Government Full time

    **About the role** Do you have a passion for food and enjoy variety in your work? As a Peripatetic Catering Operative, you’ll travel between school kitchens where extra support is needed, to ensure children receive tasty, nutritious meals every day. You’ll work in different environments, meet new people, and gain valuable experience in food preparation...


  • Douglas, United Kingdom Isle of Man Government Full time

    **About the role** Are you looking for a varied role where no two days are the same? As a **Peripatetic Catering Operative**, you will support various primary schools across the island as required, preparing and serving nutritious midday meals for pupils and staff, ensuring all food meets required specifications and special dietary needs. You will also...