Healthcare Support Worker

**This post is based on the Mulberry 3 Ward**

The post holder will provide support and care for service users with mental and physical health needs and to their carers within a multidisciplinary setting. They will undertake assigned tasks under the general supervision of a registered nurse, including assisting in assessment, planning, implementation and evaluation of nursing care.

The post holder will be trained to ensure that issues of equality, diversity and rights are dealt with in accordance with good practice and legislation.

As a Healthcare Support Worker you will be a key member of the team providing support and care to the service users of Mulberry 3 - a 16 bedded Recovery Ward for mental health.

Alongside your colleagues you will provide care and support to people admitted to hospital who require additional time in hospital to support recovery.

The role provides a wide range of experiences where you can develop within a supportive team.

Your role will involve a high level of service user contact as you work with the team to support them through their crisis.

Your role will see you working in the following areas and more:
To promote a positive service user experience throughout their stay through proactive listening, being responsive to issues raised and through resolving issues and concerns raised by service users with colleagues and senior members of the team.

To be responsible for maintaining and conducting oneself in a professional manner towards service users, carers, colleagues and other agencies, at all times. To participate in working collaboratively with other Trust services and external agencies to provide seamless care for service users.

Cambridgeshire and Peterborough NHS Foundation Trust is a health and social care organisation dedicated to providing high-quality care with compassion to improve the health and wellbeing of the people we care for, as well as supporting and empowering them to lead a fulfilling life.

Our clinical teams deliver many NHS services, not only via inpatient and primary care settings, but also within the community. These services include children's, adult and older people's mental health, forensic and specialist mental health, learning disabilities, primary care and liaison psychiatry, substance misuse, social care, research and development.

Please refer to the attached job description and person specification for full details of responsibilities

To participate in working collaboratively with other Trust services and external agencies to provide seamless care for service users.

To provide service users with personal care, where and when required, and
demonstrate empathy, dignity, respect and compassion at all times.

To understand the importance of the relatives/carers contribution to care and conversing with the service users and their relatives/carers, establishing their needs and assisting them as necessary. Ensuring that any entries made by the post holder in the nursing notes are current, relevant and accurate, and the content will then be reported & counter signed by the registered nurse or relevant professional.

Working in partnership with the service user to access a range of activities and services to maintain their independence.

Promoting healthy activities and lifestyle choices.

To promote and support registered staff with the physical health, comfort and wellbeing of service users, including physical observations and taking blood pressure, temperature and pulse under their guidance and supervision.

Empower service users by ensuring that they receive relevant information about their treatment, medication, available services, advocacy services, ward routines and safety procedures under the guidance of a registered nurse.

To ensure food and fluids are served to service users according to policy.