Planning Scheduler

1 week ago

Prestwick, United Kingdom Mitie Full time

**Job Overview**:

- The Scheduler will manage the overall activity of the national engineering teams and the jobs.
Using the latest scheduling software, manage the delivery of jobs allocated to the
engineering delivery. The Scheduler will, using the systems and processes, ensure that the correct
engineering resource is deployed to achieve first time fixes for customers. This will range from using
internal national engineers to subcontractors as appropriate, with the aim of ensuring that the job is
attended within the specified SLAs. Once attendance has been met the Scheduler will also manage
the completion of the job as well as ensuring that all parts and materials are accounted for, and all
required documentation is completed.

**Main Duties**
- To schedule all reactive and planned works to appropriate resource, paying attention to
location, expertise and response targets.
To accurately record all job-related information on the appropriate IT systems.
To ensure that the engineer days are optimised to drive maximum productivity from the
team.
Ensure all jobs marked an incomplete by engineers are followed up and reallocated as
appropriate.
Monitor engineer travel and activity and respond to issues as required.
Arrange third party attendance where required, raising appropriate Purchase Orders and
Work. Requests and obtaining required completion information.
Ensure all jobs are completed within the required response times and costs.
Deal with communications in a professional and prompt manner.
Ensure non-productive time is accounted for on system.
Escalate issues with specific jobs, clients, or engineers promptly.
Ensure full audit trails are maintained and evidenced where required.
Follow Group and company policies and procedures, at all times.
Report any apparent deficiencies in systems of work or equipment provided that may result
in failure of service delivery, or risk to health and safety, or the environment.
Use all work equipment and personal PPE properly and in accordance with training received.
Report any issues or training needs to your Line manager and /or via your divisional incident
reporting system.

**What we are looking for**:

- Have experience working within a service delivery or contact centre.
Possess strong IT skills.
Demonstrate a high level of communication skills with the ability to provide detailed
information and advice in a clear and positive manner.
Have the ability to interact and communicate as appropriate with their audience, which will
encompass colleagues, engineers, contract and performance managers and third-party
suppliers.
Work effectively under pressure within a busy and diverse environment.
Show a creative approach to analysing and solving problems using technology and reported
information.
Adhere to process and compliance requirements.
Work well as part of a team.
clearance

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