IT Service Desk Apprentice

1 week ago


Burgess Hill, United Kingdom QA Apprenticeships Full time

**Employer description**:
Extech Cloud is a forward-thinking IT managed service provider (MSP) and Microsoft Solutions Partner based in Burgess Hill, West Sussex. Specialising in proactive IT support, cloud transformation, cybersecurity and modern workplace solutions, Extech Cloud helps small to mid-sized businesses across the South of England streamline their operations and embrace digital change. Their services include Microsoft 365 optimisation, Azure cloud solutions, VOIP telephony and robust data protection strategies tailored to each client’s needs.

What sets Extech Cloud apart is their people-first approach. They focus on simplifying IT for their clients, enabling teams to collaborate effectively and securely from anywhere. With a strong emphasis on customer service, innovation and continuous improvement, Extech Cloud positions itself as a trusted partner for businesses looking to grow through technology.

**Overview**:
**Responsibilities**:

- New laptop/desktop setups
- 1st line support tickets
- Workbench jobs
- IT documentation

**Desirable skills**:

- Self-motivated with the ability to get on well with customers
- Have a confident and professional approach to their work
- Have a commitment to learning new processes
- Good interpersonal skills
- Good team player
- The ability to prioritise work loads
- Effective communication and interpersonal skills
- Ability to adapt to changing priorities and work effectively in a fast-paced environment
- UK driving licence (**essential)**

**Entry requirements**:

- GCSE Maths and English (or equivalents) at grades 3+ (D or above)

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

**For more information please visit the UK ENIC website.**

**Working hours**:
40 hours per week, Monday to Friday 9am - 6pm with 1 hour lunch break.

**Benefits**:

- Several social events each year including, summer party, Christmas meal, charity events including things such as footgolf and quiz nights
- Tickets to the 1901 club at Brighton and Hove Albion are raffled off to the team each season
- Loyalty bonus scheme after 5 years
- Cycle to work scheme
- Employment assistance programme
- Paid for Microsoft exams (Incentivised with Amazon vouchers)
- 20 days paid leave + public holidays. Additional incremental leave for length of service up to 5 days.
- 2 days extra holiday on or around your birthday
- Xmas and Easter gifts
- Pension contribution

**Future prospects**:
You will be working with the Service Desk team, overseen by the Manager and Senior Engineer supporting a large number of customers and grow solid skills to become a fully trained Cloud Engineer. We are hopeful that if we are the right fit for one another, a full time role may be available for you after the apprenticeship so we continue to grow your skills and our teams capacity.

**About QA**:
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.


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