Multi-trade Operative

Sanctuary provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary organisations. As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.

**Multi-Trade Operative**

**Stoke-on-Trent**

**£34,376 - £36,185 per year**

**40 hours per week**

We are looking for a Multi-Trade Operative to join our Operations Responsive Maintenance team based in Stoke. You will be responsible for carrying out reactive repairs to occupied properties, ranging from a leaking tap to changing baths, changing a door handle to hanging a new door. Ideally with joinery as your core trade. The team also carry out external repairs including fencing and groundworks.

The role will include lone and team working, and you will also be required to be on an emergency call out rota. A company van and power tools will be provided for business use along with training as and when needed.

**The role of Multi-Trade Operative**will include**:

- Attending occupied properties to carry out construction, diagnosing problems, fault fixing and maintenance duties required within a Social Housing environment
- Taking ownership and Resolving problems or setting into motion the means of resolution, ensuring customers are kept informed
- Maintaining a suitable van stock level and restocking these when needed
- Providing accurate and timely information on the progress of works that is easily understood by the customer
- Providing out of hours cover via a rota

**Skills and experiences**:

- Recent experience of undertaking a similar role within the social housing sector is advantageous
- Ability to work to deadlines and prioritise tasks
- Additional skills in some of the following disciplines - plumbing, carpentry and plastering would be advantageous
- Working knowledge of the health and safety regulations and requirements
- This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence

**About us**

We provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

**Our Benefits**

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

- 25 days annual leave plus public holidays
- A pension scheme with employer contributions from Sanctuary
- Life Assurance
- Employee Advice Service including counselling
- Cycle to Work scheme
- Voluntary health plans
- Employee discounts
- Wellbeing support and tools
- Employee recognition scheme
- Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues

For more information please

(if the link is unavailable please visit the Sanctuary careers website)

Closing Date: 17 July 2025

**View more detail about what it’s like to work for our organisation, and what we offer on our Sanctuary careers pages at -**

**Building Equality and Diversity**

We work closely with the Home Office in order to prevent unlawful working.
Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.