Customer Service Advisor

**In a Nutshell**:
As a customer service advisor you will be responsible for representing Ansell, 4lite and all associated brands catering for all internal sales orientated tasks.

**Who are Ansell and what do we do?**

We design and manufacture internal and external lighting solutions for customers across the whole spectrum of the public and private sectors, with quality and sustainability at the heart of our operations. Established in 1992, we have grown to become a global operator with bases in Warrington and Belfast and state-of-the-art showrooms in Belfast, Warrington, Madrid and Dublin, supplying to more than 26 countries. Ansell Lighting is a byword for innovation in lighting design and we have won multiple awards for our energy-efficient luminaires and industry-leading lighting control system, Octo.

If you want to learn more about our business, please see the below link.

**Key Result Areas**
- Internal Sales_

Processing of customer orders and answering incoming calls, providing all aspects of customer service, including:

- Price & Availability.
- Order updates.
- Dealing with order queries
- Providing Technical support
- Providing updates with deliveries.
- Liaising with other departments and internal colleagues to support the customers.
- Manage 3rd party providers.
- Upselling and switch selling wherever possible
- Generate documents to complete customer specifications on processes.
- Customer Service_
- Responding to Customer Enquires & Complaints
- Maintain high levels of customer service and always demonstrate a high standard of professionalism
- Meet individual and company targets.
- Ability to work on own initiative and be a key contact to assist the external sales team.
- Other non-specified duties as required to meet the needs of the business.

Quality
- Ensuring all information is processed correctly and efficiently.
- Always seeing the job through to the end
- Safety_
- Keep up to date with Company Policy
- Know your Health and Safety Officer
- Use of High Visibility jacket and safety boots
- People Management _
- Help and assist colleagues.
- Be professional and courteous to others.
- Ensure good communications between various departments.
- Management of all personnel related issues to ensure all Company policies/practices are adhered to.
- Experience:_
- Previous experience within a Sales Environment.
- Customer service approach and experience.
- Customer accounts.
- Order Processing.
- Experience of working within a Lighting organization. (Not essential)
- An understanding of the Lighting Industry (Not essential)
- UK & International Lighting knowledge (Not essential)
- Skills & Knowledge:_
- Good communication and interpersonal skills.
- System minded - able to pick up and train on new systems quickly/effectively.
- Excellent computer skills.
- Somebody with a proactive attitude and a willingness to learn and progress in their role as the business develops.
- Ability to work on own initiative and manage own workload, and to work within given deadlines.
- Excellent analytical skill with great attention to detail.
- Previous account management (Not essential)

**Are you right for us?**

Our Customer Service Advisor engine will have;
- Able to work independently as well as within a team environment.
- Good communication and interpersonal skills.
- System minded - able to pick up and train on new systems quickly/effectively.
- Somebody with a proactive attitude and a willingness to learn and progress in their role as the business develops.
- Ability to work on own initiative and manage own workload, and to work within given deadlines
- Confidence when dealing with customers and other members of staff.
- An element of flexibility within the role will be required.
- Professional attitude at all times.

**And now for the good stuff**

We are all about our customer experience and we are committed to our people. We work hard to ensure you can enjoy your job and are well rewarded. As well as excellent training, development and progression opportunities, other benefits include:

- Competitive salary, benefits, and Real Living Wage Employer
- 28 days holiday - includes Bank Holidays (increasing with length of service plus Christmas shut down)
- Discount on our products
- Recognition and rewards scheme
- Access to our learning platform including great training and development programs.
- Employee Assistance Program.
- Free onsite Parking
- Cycle to work scheme.
- Monthly discretionary bonus scheme
- Life Assurance

**Job Types**: Full-time, Permanent

Pay: £23,809.50 per year

Additional pay:

- Bonus scheme

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free flu jabs
- Free parking
- Life insurance
- On-site parking
- Store discount
- Work from home

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Warrington