Lead Customer Distribution Operative

Salary

**£31,326 - £39,157 (depending on experience) plus overtime and standby payments**
- Location

**Cramlington, Northumberland**

**About the role**

**Lead Customer Distribution Operative (Water Networks)**

**Full Time - 40hrs per week, 4 days, Monday - Saturday**

**Permanent**

**Salary - £31,326 - £39,157 plus overtime and Standby Payments**

**Location - Tyneside, Tynedale & Northumberland**

**About the role**

We have an incredible opportunity for you to join our Water Networks team as a Crew Lead/Ganger - Water Mains Operative in our Tyneside, Tynedale and the Northumberland Area. Whether you know this role as Lead Ganger, Lead Utilities Operative, or Lead Civils Worker, this is your chance to take the lead and make a real difference.

As the Crew Lead, you’ll oversee your work site and be accountable for your crew’s achievements, playing a vital role in ensuring a clean, clear, and reliable supply of drinking water to our local communities. Your responsibilities will include carrying out repair and maintenance tasks on our underground network of water mains, services, and assets, directly contributing to the delivery of essential services.

We’re looking for someone flexible and committed, ready to participate actively in a standby rota and contribute to initiatives that drive improved performance. If you’re passionate about making a difference and ready to take on this exciting leadership role, we’d love to hear from you.

**About you**

We’re looking for a passionate and experienced individual to join our team, where you’ll bring your expertise and enthusiasm to deliver outstanding results.

You’ll have a proven track record of working safely in an operational environment, including carrying out excavations, repairs, and installations to an exceptional standard. Your hands-on knowledge of mains isolations, environmental mitigation procedures, and the requirements of the Disinfection Code of Practice will set you apart. With experience in operating and directing the use of plant and equipment, you’ll ensure compliance with permit conditions at all times.

As a natural problem solver and excellent role model, you’ll take initiative to organise your time, materials, and resources efficiently. Your passion for making a difference to customers and ability to engage and connect with people will shine through. You’ll be inquisitive, eager to learn, and ready to develop your skills further.

Resilience and results-driven determination are key qualities for this role, combined with a caring and positive attitude. You’ll demonstrate inclusivity, respect, and consideration for others while confidently coaching, challenging, and sharing feedback in a constructive and collaborative way.

If you enjoy working outdoors, tackling practical tasks, and interpreting instructions, this role offers an excellent opportunity to thrive. You’ll record accurate information using mobile technology and contribute to delivering exceptional service for our customers.

This role is not just a job it’s the first step towards a leadership career with Northumbrian Water. Take this exciting opportunity to grow with us and make a lasting difference.

A full valid UK class B driving licence is essential for this role.

**About us**
- Here at Northumbrian Water/Essex & Suffolk Water, we embrace and value Diversity, Inclusion and Equity, and encourage all colleagues to bring their most authentic self to work._
- Our colleague network groups include our Rainbow Support Network (LGBTQIA+), REACH (Race, Ethnicity, and Cultural Heritage), WiSTEM (Women in STEM) and Thisability (disability and neurodiversity) networks. They provide a safe space for colleagues from diverse backgrounds, welcoming all colleagues regardless of their personal characteristics to participate in valuable conversation that improves our organisational awareness, understanding and inclusivity._We’re aware that not everyone will have every skill listed in the job description, however if you have some of the skills listed, we'd encourage you to apply

**NWG at a glance**:
**Our purpose at NWG is caring for the essential needs of our communities and environment, now and for generations to come.**
- We do this by providing reliable and affordable water and wastewater services for our customers._
- We make a positive difference by operating efficiently and investing prudently, to maintain a sustainable and resilient business._

**Our vision is to be the national leader in the provision of sustainable water and wastewater services.**To support us in achieving our vision, we have five core values which are the guiding principles, defining who we are, what we do and how we do it.

**Our benefits**

We’re a Great Place to Work because of the amazing people who work for us, and to say thank you we offer a range of benefits to colleagues. Our ‘Tap Into’ benefits include:

- Generous holiday entitlement, plus bank holidays and additional time off on Christmas Eve and New