Customer Service Administrator

3 days ago

Brunswick Business Park, United Kingdom Slater & Gordon (UK) LLP Full time

Slater and Gordon are a leading consumer law firm, and our mission is to give people easier access to world class legal services. We are a legal services business powered by technology and led by people that support customers in every step of their case.

Due to continued success we are now looking for a Administration Assistant to join our customer administration team in our friendly and vibrant offices in Liverpool. This is a fast paced and varied role where you will be dealing with the initial processingof RTA claims on behalf of our customers. This a fantastic opportunity to gain exposure to the legal industry and work for a leading UK Law firm.

Client service is at the heart of Slater and Gordon and we take pride in the impressive headlines we generate, demonstrating our range of work and the relentless pursuit of justice by our Solicitors.

At Slater and Gordon Lawyers (UK) we are inclusive. We celebrate multiple approaches and points of view. We believe diversity drives innovation. So, we’re building a culture where difference is valued. Our culture motivates our employees to give their fullselves to the job and invest in the company’s future. Our people see value in their work and are eager to do well in their roles. Our values ensure that all our employees are working towards the same goals.

The Customer Administrator provides high level support to fee earner(s) and other support staff within the practice group whilst ensuring that all duties are completed promptly and efficiently. The role also provides an entry level.

**Responsibilities to include**:

- Reviewing incoming retainers and completing identity checks if required
- Reviewing all cases for liability prospects and potential conflict of interest
- Obtaining any missing information needed to progress a case
- Completing accurate checks using Askcue, MID & DVLA systems
- Submitting Claim Notification Forms in accordance with MOJ Claims Portal guidelines
- Managing own caseload of files to ensure tasks are being actioned promptly
- Handle inbound and outbound telephone calls to clients & external agents
- Adopting a flexible approach to assist with any other ad hoc duties as reasonably requested

**About you**:

- A keen interest in developing a career in the legal industry
- Great telephone skilks
- Ability to work in a fast paced dynamic environment
- Great customer service skills and a willingness to learn.
- Strong organisation and prioritisation skills
- IT literate
- Good attention to detail

**Company Values**:
Our values provide the framework for how we engage with our colleagues, customers, and stakeholders. These behaviours and values must be demonstrated in the role and across the business.
- We do what we say we will
- We own it, we sort it
- We don’t wait, we create
- We respect and encourage each other
- We make time to live

**What we offer in return**:
We offer a flexible agile working environment, alongside a competitive salary and benefits package including 25 days holiday allowance plus the option to purchase an extra 5 days, pension scheme, health cash plan, life assurance and income protection insurance.The opportunity to develop a rewarding and successful career with an award
- winning law firm.

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