Booking Agent

Job description

When you first think about Headmasters, you probably think of one of the largest hair salon groups in the UK delivering beautiful hair to thousands of loyal clients each year, Awesome right?
But behind the scenes at Head office there is an army of dedicated specialists working passionately to keep our salons fully operational 7 days a week.

At Headmasters, we are transforming the way people feel about their hair; I guess you could say we are in the business of making people feel good To support the epic growth of the company we are now looking to expand our booking centre team with a dynamic call centre coordinator.

**About our Booking Centre**:
The Booking centre is a crucial part of the Headmasters operation, coordinators are the first point of contact for thousands of our loyal clients which may be looking for hair recommendations or to secure an appointment with their favorite stylist. In this role you will schedule these appointments for the salons and control and support the workflow and workload of each salon.

What You'll Be Working On:

- Managing stylists appointments and diaries.
- Bridging the link between the client and their stylist.
- Coordinating appointment cancelations.
- Offering support on hair recommendations and our services.
- Supporting our client Live Chat service via our website.
- Liaising with salon managers to match stylists skill set to the right client.

**Job requirements and things we'd like to see in you**:

- Previous telephone experience in a customer service environment.
- Pro-activity. You identify areas for improvement and build solutions that can help our clients.
- You thrive in an environment of unrelenting pace. The ability to multitask, juggle a bunch of stuff at once but also, somehow manage to be super organized at the same time is key here.
- Excellent People skills. You believe in the power of communication and focus on building relationships long term.
- Most importantly, you love hair and are excited about influencing the way people feel about their hair service.

**Saturday and Sunday: £12ph**

**Monday - Friday: £9.50ph**

**Job Types**: Full-time, Part-time
Part-time hours: 40 per week

**Salary**: £9.50-£12.00 per hour

**Benefits**:

- Employee discount
- Referral programme

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Night shift
- Weekend availability