Refuge Facilities Worker- Out of Hours

Refuge Facilities Worker role in Kidderminster
- 37 hours per week

Salary FTE: £24,191.57

This is an out of hours role and therefore the successful applicant will have evening and weekend shifts

West Mercia Women’s Aid (WMWA) is working hard to continue to provide much-needed support for women and children affected by domestic abuse.

We are seeking to recruit a Refuge Facilities Worker to work within our Refuges, providing essential support to women and children who have been affected by domestic abuse. This role requires face-to-face support and working within shared residential accommodation.

Our refuges are fully operational and are run in accordance with government guidelines for the safety of staff and residents. This includes the provision of appropriate PPE. It is not possible for this position to be conducted remotely.
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We are looking for someone who is..
- committed to the values of empowerment and equality
- has experience of working as part of a team to improve outcomes for the vulnerable
- has experience of the management of properties in multi-occupation
- can deal calmly and effectively with emergency situations and services

**Your role will include..**
- maintaining and protecting the safety and security of Refuge and its residents, out of normal office hours
- being a first point of call when dealing with emergencies, e.g. fire, medical, police etc and to manage such emergencies appropriately to ensure that action is taken to prevent damage to the premises and ensure the safety and well-being of residents
- Maintaining an effective ongoing relationship with the Police and other emergency response services, as appropriate.
- Monitoring and supervising visitors whilst entering refuge.
- providing a concierge service to residents, staff and other visitors in a professional and friendly manner
- Assisting in tenancy management matters, ensuring residents understand their rights and responsibilities, including monitoring and reporting of any breaches of tenancy, dealing with complaints and tenancy disputes.
- Answering telephone calls, transferring callers and taking messages as required.
- Contributing to monthly health & safety scheme inspections & issues resolution and maintaining computerised records of all checks and actions.
- Reporting and recording all issues relating to the Health, Safety and Welfare of the residents to the appropriate staff.
- implementation of fire policy
- Dealing with manual and computerized records and monitoring CCTV screens.
- Carrying out minor repairs and maintenance tasks e.g. changing light bulbs in communal areas, assisting residents who are unable to complete their own routine tasks.
- Undertaking domestic duties including cleaning in offices and communal areas.

An understanding of the importance of maintaining clear professional boundaries is essential in this busy role.

**WMWA can offer you.**
- **Salary of FTE £24,191.57 (FTE)**
- **25 days Annual leave, plus Bank Holidays. (FTE)**
- **Regular supervision and support sessions.**
- **Training and professional development opportunities.**
- **The chance to work for an organisation that is accredited by Women’s Aid Federation England as meeting the standards of excellence required for the domestic abuse sector.**

If you have relevant experience, transferable skills and a knowledge and understanding of domestic abuse issues and the needs of those affected by it, we would love to hear from you.

**TO APPLY**

**WMWA is a feminist organisation and we hold the view that domestic violence and abuse is both a cause and a consequence of women’s unequal position in society.**

**All posts are open to women only - in accordance with The Equality Act 2010, Schedule 9, Part 1**

[Charity No 1078496]

**Job Types**: Full-time, Permanent

Pay: £24,191.57 per year

**Benefits**:

- Company pension
- Enhanced maternity leave
- Free parking
- On-site parking
- Sick pay

Schedule:

- Night shift
- Weekend availability

Application question(s):

- Can you give us an example where you have successfully managed a crisis situation and what the outcome was?
- Please tell us why you would like to work for WMWA?

Work Location: In person

Application deadline: 19/12/2024