IT Support Desk Apprentice

4 days ago

Leeds, United Kingdom QA Ltd Full time

**Employer description**:
Retail Computer Solutions Ltd was established in 1989, providing inhouse software solutions and services to retailers across the UK and beyond. Our products span Point of Sale & Store systems to Head Office and warehousing solutions.

Our customer base is as varied and diverse as our products ranging from independent stores to department stores, large chains and multinationals.

**Overview**:
Due to internal progression, we have an apprenticeship vacancy available within our Customer Care team.

The primary function of the role is to provide effective support to the RCS customer base covering a range of software and hardware solutions.

This entails: logging support requests, fault identification and providing a satisfactory resolution to the fault or query.

This is an opportunity to be part of a dynamic team focused on providing excellent support and helping the business grow. There will be opportunities to progress your career within the company.

**Key responsibilities**:

- You will be responsible for the day-to-day support for our external customers
- Provide first & second line support services to customers
- Log and track all tickets and ensure the records are kept up to date
- Ensure that all tickets are dealt with in a timely and professional manner, ensuring that all SLA’s are met
- Escalate issues to internal & external stakeholders in a timely manner with the correct information
- Provide the highest levels of service and technical fault finding to internal and external customers at all times
- Install & update software solutions

**Desired experience, skills and qualities**:

- Experience of dealing with customers
- Good verbal and written communication skills
- Good problem-solving skills
- Experienced in Microsoft Office and associated products
- An understanding and passion for hardware & software
- The ability to work in a high-pressure environment while maintaining a cool and professional outlook at all times.
- Able to work as part of a team to resolve issues, but also work on your own when required
- Experience in a customer focused environment e.g. call centre or retail
- Some background or evidenced passion for IT (an understanding of software languages & Microsoft SQL would be a distinct advantage)
- Having a driving license would be preferable, but is not essential

**Also**:
Being confident, personable and sociable will be vital - as you will need to forge relationships both internally and externally to the business

**Entry requirements**:
The entry requirements for this Azure Cloud Support Specialist programme are as follows:

- GCSE Maths and English (or equivalents) at grades 3+ (D or above)

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

**Find out more here:**

**Future prospects**:
There will be an opportunity to gain a full-time role after successfully completing the apprenticeship, depending on performance and availability

**Important Information:**

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

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