Administrator - Gp Federation

6 days ago

Birmingham, United Kingdom Birmingham SmartCare Federation Full time

**Role**: Administrator

**Responsible to**: Service Manager

**Hours per week**:37.5 hours

**Salary**: Dependent on experience

**Contract Type**:1 year fixed term

**Job Summary**

**Responsibilities**
- **Patient Interaction & Bookings**: Answer incoming calls, collect patient information, and book them into the appropriate service or clinic.
- **Service Coordination**: Schedule appointments for various services across the federation and transfer requests as required.
- **Incident & Complaint Documentation**: Accurately record and document any incidents or complaints, ensuring they are addressed in a timely manner.
- **Work Audits**: Conduct regular audits of your work to ensure accuracy and efficiency.
- **Collaboration with Healthcare Professionals**: Communicate with GPs, pharmacists, and other healthcare providers to ensure seamless patient care.
- **Patient Engagement**: Engage with patients in a friendly and professional manner, actively listening to their concerns and ensuring they receive appropriate care.
- **Ad-Hoc Duties**: Provide support across all services as needed, including working in ENT clinics, the Asthma Hub, and other federation services.

**Required Skills**:

- A high level of **attention to detail** and accuracy.
- Ability to **work independently** without supervision.
- **Exceptional communication** and customer service skills, with the ability to handle challenging situations calmly and professionally.
- **Technical skills**, including proficiency with Microsoft Office; experience with **EMIS** and **Docman** is desirable but not essential.
- Strong **record-keeping** and **documentation skills**.
- Ability to **multitask** and manage a variety of responsibilities efficiently.
- Ability to handle **confidential information** with discretion.
- A strong **team player**, able to collaborate effectively with colleagues and healthcare professionals.
- **Presentation skills** for sharing audit results and reports.

**Other Requirements**:

- Meets **DBS** reference standards with a clear criminal record in line with spent convictions law.
- Willingness to work **flexible hours** to meet the demands of the role, including occasional evenings and weekends.
- **Access to own transport** for travelling between locations within the federation.
- **Previous contact centre experience** is advantageous but not essential.

**Job Type**: Fixed term contract
Contract length: 12 months

Pay: £20,000.00-£25,000.00 per year

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

**Experience**:

- Microsoft Office: 1 year (preferred)
- Organisational skills: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

Reference ID: Smartcare Federation 2024

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