Retail Operations Receptionist

2 weeks ago


Knightsbridge, United Kingdom Harrods Full time

Retail Operations Receptionist

You will be working within the Retail Operations team, supporting the daily operations of Transaction Services, and taking ownership of co-ordinating Fitters for Bespoke Alterations. You will demonstrate world class customer service skills when interacting with internal stakeholders and will use your detail-oriented approach to ensure that administrative tasks are completed to an exceptional standard.

You’ll provide vital administrative support within the Retail Operations team to ensure that we are able to efficiently assist our colleagues on the shop floor. You’ll book fittings for customers throughout the day and booking in garments to be altered.

About us.

As the world’s leading luxury retail emporium, Harrods offers uniquely exciting challenges. Working days are as varied as the requirements of our clients, and we nurture an environment where the flexibility, resilience and initiative that help us maintain outstanding levels of service are recognised and rewarded. The Retail Operations team serves as the front line of support for our colleagues in the Retail teams, playing a key role in ensuring we are delivering a seamless experience to our customers.

About you.

You’ll have a strong customer focus when dealing with internal parties. You’ll have good PC literacy (Excel, Word) You’ll have excellent interpersonal and communication skills as you’ll assist internal stakeholders both in person and over the telephones, resolving a variety of enquiries regarding alterations. You’ll be flexible and readiness to adapt to changing priorities. You’ll have great time-management skills and the ability and willingness to multitask.

Our promise to you.

The department offers good paths for career progression and personal development, and the skills and expertise you gain will be transferable, and highly coveted, in businesses across every industry.

Our benefits package reflects the value you bring to our business. It includes up to 33% in-store discount, 22 days’ annual leave, additional birthday off, season ticket loan, full access to our corporate health service and corporate discount for gym membership, restaurants, hotels and more.

Uniquely You

Additional Information:
Time Type:
Permanent

Department:
Retail Operations (Own Bought) (Mike Harding)


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