Call Centre Team Leader West London Area
2 weeks ago
**Call Centre Team Leader (West London area)** required required by one of the UK’s leading, fast growing and highly successful retail outlets.
**This is a full time, permanent role - salary £25,000 per annum plus excellent uncapped commission structure, bonuses and benefits - working Monday to Friday - 9.00am to 5.30pm**
**Full training given and excellent opportunities for career progression too
Interviews asap and immediate start thereafter **
Duties include:
- Lead and inspire a team of sales advisors to achieve individual/team KPIs and excellent level of customer satisfaction.
- Work with the Management team to identify and deliver positive change and operational efficiencies.
- Carry out regular performance reviews and set individual and group objectives by reviewing both live and recorded calls.
- To develop staff through coaching, advice and motivational techniques to help the Call Centre team to maximise the potential for revenue development from both inbound and outbound calls.
- PrioritiseandmanageCustomercomplaintsinaprofessionalandefficient manner and escalate to the right level of authority where necessary.
- Complete performance reports and submit to Senior Management.
- Chair and execute team meetings.
- Demonstrate solid commercial awareness.
- Assist the field sales team with securing larger contracts.
- Carryoutad-hocdutiesasassignedbytheLineManagerandSenior Management.
Key requirements:
- Proven work experience as Team Leader/ Supervisor within a Call Centre/Sales environment.
- A good understanding of working with KPIs and conversion rates.
- Excellent Leadership, Sales and People Management skills.
- Excellent communication and interpersonal skills.
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