Head Housekeeper

7 hours ago

London, United Kingdom Knightsbridge Hotel - Housekeeping Full time

We have an exciting opportunity for a Head Housekeeper to join our highly successful team here at our Knightsbridge Hotel. Your main responsibility will be ensuring that our uniquely styled hotel is cleaned and maintained to a perfect standard. As a Head Housekeeper, you will need to have the ability to work under pressure to a high standard. Leading the housekeeping team, you will be expected to demonstrate excellent attention to detail, organisational and communication skills.

**What we Offer**:

- Perkbox - A team member platform offering a huge variety of discounts and our reward and recognition program
- Wage Stream - An employee app to stream your wages before payday
- Flexibility
- No split shifts
- Cycle to work scheme
- Uniform and meals provided
- Uniforms dry cleaned
- Discounted personal dry cleaning
- Social events, wellbeing and team activities
- Award winning training opportunities and career development
- Fully funded English lessons
- One paid volunteering day per year
- Firmdale experience and long service vouchers (afternoon tea, dinner for two, film club and an overnight stay)
- And much more

**Essential Key Skills**
- Previous experience as a Head Housekeeper or Deputy Head Housekeeper in a 5* luxury hotel
- Be a hands on manager
- Superb attention to details and understanding of a luxury brand
- Excellent customer service skills for guest interaction
- Exceptional organisation skills
- Ability to work as part of a team to ensure a productive environment
- Strong leadership and motivational skills which are capable of nurturing, developing and inspiring staff
- The ability to work well under pressure and in a busy environment
- Approachable, friendly and understanding of the daily needs of a busy housekeeping team
- Ability to multitask

**Duties and Responsibilities**
- Oversee the daily operations of the housekeeping department
- Lead and motivate the team
- Attend the management meetings
- Conduct daily briefings to the housekeeping team
- Check completed bedrooms with an eye for detail, to ensure they are cleaned to the required standards
- Identify and report design issues and maintenance faults to the correct department
- Liaise with the Reception department as to which rooms have being completed
- Staff training
- Create incentives to inspire and motivate the team
- Create the daily checklists for the Room Attendants and Linen Porters
- Forecasting for the department
- Conduct regular stock control and process orders

**Why join Firmdale Hotels?**

Firmdale Hotels is an international award winning group comprising of 10 high end luxury hotels and 8 bars and restaurants in London and New York.

We are delighted to have been recognised by the hospitality industry for some of the great work our teams have done. To name a few of our recent awards and accolades;
- Firmdale Hotels - “Winner of the Best Employer Award at The Cateys 2017 & 2020 and Number One in The Caterer Best Places to Work in Hospitality”
- Manager of the year - Laura Sharpe, Cateys 2018
- Hotel of the year - Group - Cateys 2018
- In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage._

INDFOH

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